Waitrose & Partners Canary Wharf Reviews Summary

Product Quality

Pros:

• "Waitrose, where shopping is a delightful experience. From their own affordable and top-notch products to surprising treats like Turkish Delight ice cream, Waitrose delivers quality and joy."
• "Besides the milk, a lot of products are top class."
• "Great selection of delicious foods."
• "All fresh organic ingredients and free range eggs etc."
• "One of the best shop for groceries in the area, the fruit and vegetable section is huge and there is also a great selection of meat and cheese."
• "Excellent ranges of meat, fish, fruit, vegetables, wine and all manner of store cupboard items."
• "Quality products as always from Waitrose and a good selection of wines and spirits."

Cons:

• "Whatever I buy, always will be a spoiled bit. Mold on at least one tomato in a pack, ammonia smell on a fish, rotten fruits."
• "The smashed avocado was full of fiber strings and they put sugar in it which just made it inedible."
• "No items at the store. The shelves are constantly empty, especially after 6pm."
• "Shop from Canary Wharf Waitrose meat station over half year and the recent 2 months experience comes with lots of disappointment."
• "I noticed quite a while ago their organic blueberries are often rotten or even have a mould on the berries."
• "Appreciate you probably won't care but I've noticed a significant decline in the quality of nearly all your fresh produce."
• "Make sure to check the best before date!! Waitrose gladly sells spoiled food 🤢"

Customer Service

Pros:

• "The usual professional and helpful Waitrose staff. Checkout is fast and efficient."
• "The friendly and helpful staff add an extra touch of warmth."
• "They are always free to answer calls regarding stock availability and would go the extra mile to reserve the items for you, ready for you to collect & purchase instore."
• "Staff was very kind and helpful, as were the patrons."
• "The staff are super- very friendly and efficient and knowledgeable about the extensive wine selection."
• "Most of the staff is really kind, helpful and friendly."
• "The staff are always very kind and patience as well."

Cons:

• "I have never been asked for id, until today when these 2 cashiers very rude and racist rejected my scanned passport and threatened to call security."
• "Poor customer service from staff here: members of staff who ignore queries; long delays at the customer service counter."
• "The customer service was terrible, had to wait few minutes before being served, the 3 people behind the counter just chatting and ignoring customers."
• "The customer service from Marie was extremely poor. She was very rude & not helpful at all."
• "Staff there were rude, condescending and downright horrible even though my wife remained calm and polite throughout."
• "No manager was around the store either and I initially was told to go to customer services but when I got there, a staff walked off with a customer and the other staff was on the computer and never looked behind him to see if there was any customers."
• "The cashier lady did not greet me or respond when I said hello. She also did not say thank you or acknowledge me when I left."

Store Experience

Pros:

• "The aisles are well-stocked and organized, making it easy to find what I need."
• "This is a very big Waitrose and has a great range of produce and products."
• "In addition to groceries, they also have a huge selection of household ware, products and supplies, bathroom supplies, paper products of all types, and one of the best bars with alcoholic beverages that would even put some pubs to shame."
• "Well stocked and always find the right things for your home here. Selection is huge."
• "It's such a treat to be able to do all your shop under one roof and then stop for cheeky drink at the bar."
• "This Waitrose has a fantastic selection of products and a large shop floor."
• "The store is always well stocked, clean and staffed by a brilliant team."

Cons:

• "They also don't wear gloves as they told us it was unhygienic (!!), but I didn't see anyone washing their hands."
• "Big branch. Very busy. Having said this, they never have everything I want. Always seem to be low on stock!"
• "This place will give you an instant headache. Overpriced, lacking quality control."
• "It’s a bit confusing and overwhelming at times and it's difficult to find assistance from staff."
• "For a Waitrose it's poor. They often run out of items or don't have them in stock."
• "Awful shopping environment."
• "Quite possibly the worst stocked supermarket in London. Half of the shelves are empty."