KFC Perry Bar - One Stop Retail Park Reviews Summary

Food Quality

Pros:

• "The crispy coating had a nice crunch, and the meat inside was juicy and flavorful."
• "Great KFC, tend to prefer chicken on the bone and this KFC is by far the best in the area, cooked to perfection and the famous crispy coating, piping hot and served in a very timely manner."
• "The food was delicious, and the flavors were on point."
• "Food was amazing and plenty of spaces for car park."
• "Every item I ordered was tasty, and the chicken was cooked to perfection."
• "Also the chicken was fresh and not greasy. Finger licking good, worth the wait & frustration."
• "The restaurant had a clean and welcoming atmosphere, and the staff members were friendly and accommodating."

Cons:

• "Food is not always great here. Service is often slow."
• "I opened the box to discover a shrivelled, burnt in places, crunchy piece of chicken with fries saturated in oil."
• "The standard of the food was well below par it was in fact dried up and disgusting."
• "The food is disgusting, ive been in once never going back again it had to be changed twice my burger and chips the chips didn't taste right, the burger was very dry..."
• "Dry chicken. Too expensive eventhough its cheap."
• "Chicken was tasteless bland and soggy."
• "The chicken was luke warm and very dry."

Customer Service

Pros:

• "Considering we got quite a lot of stuff, we only waited 4 minutes! Amazing!"
• "Super friendly service from mariyam."
• "Polite staff, clean eating areas."
• "A lady called shyamali was absolutely amazing she saw me heading to the toilet with my baby and opened the door for me and even while she was on her break she got me some ice and gave me support while my baby wouldn't stop crying she even got me a fresh meal when my littlen finally calmed down and I was finally able to eat she really was a superstar the best worker we have came across."
• "Staff try so hard to go the extra mile with so much patience and tolerance."
• "Good quick service on the tills. I was very satisfied with my visit."
• "I am very impressed with the enhancement of this KFC!"

Cons:

• "Pathetic service and incompetent staff! The guy on the drive thru attempted to hand me the bag full of cold food."
• "The manager Jermaine is disgusting. He is rude I bought a meal my drink tasted like sparkling water so I had to waste petrol by returning to the restaurant to change my drink."
• "Service was good, I've found most of the time the order is not I've ordered, as I live in Sutton Coldfield so it's hard for me to come back and complaint."
• "Disgusted to be served by staff with attitude. And overcharged for a mighty bucket."
• "The most worst customer service I have ever experienced, I think half of them are high."
• "Wouldn’t even give it a 1 star to be honest, literally fasting and ordered KFC at 6:30pm and they accepted it, and it said it was with its driver at 6:50pm, and that it would arrive at 7:02 then 7:09, and then 7:15, went to 7:40 and didn’t even arrive was still with its driver, and they cancelled it at 8:03, worst customer service ever, accepting it for over an hour and then cancelling it, never ordering from here again."
• "Rude staff, arguing with customers."

Cleanliness and Atmosphere

Pros:

• "The atmosphere has been enhanced very well, the seating has been improved and the service too."
• "Overall restaurant was very clean and observations suggest very good hygiene."
• "Good seating area inside and clean."
• "But on the plus side the Toilets were spotless."
• "I even took a look at the KFC toilet which were pristine, when I went in they were very clear at least in my experience."
• "It’s halal, you can get food quickly and drive trough it’s available, staff is friendly and restaurant is very clean."
• "The restaurant had a clean and welcoming atmosphere, and the staff members were friendly and accommodating."

Cons:

• "Awful service, went here once a couple of years ago, was bad then, thought I'd give it a 2nd chance but still terrible."
• "The tables were dirty and the staff who was supposed to be cleaning them was too busy on her phone."
• "The tables were dirty and the staff who was supposed to be cleaning them was too busy on her phone."
• "Toilet and it’s floor were dirty. Need to improve sanitation."
• "Food was as you would expect, service a little chaotic, in there for nearly an hour and didnt see one table wiped or tidied, nor any bins emptied, floor was not very clean either, food etc scattered around, not very hygienic !!"
• "Tables were clean but the toilets were disgusting and in desperate need of a clean."
• "The UX on the touch sensitive ordering screens sucks. Half the time it doesn't register a touch."