Street Cars Taxis Stansted Airport Reviews Summary

Customer Service

Pros:

• "Arrived into a very busy Stansted airport after midnight, booked a taxi, 2 gentlemen on the desk were brilliant."
• "Brilliant! I had already arranged and paid for return travel home from Stansted to find out he’d broken down and would be over an hour before turning up."
• "Easy to use online booking service with a prompt confirmation message received."
• "Best decision to pre-book and walk straight out of arrivals at Stansted Airport to have our car and driver ready."
• "Fantastic service from my driver called Ky....a very late arrival at 01.30am into Stansted."
• "I had an excellent taxi driver. I felt the fare charged by Streetcars was rather high."
• "Very nice experienced and competent driver. After a 3 hr delay in flight and 11 at night arrival it was reassuring."
• "Customer service at the airport desk was non-existent, miserable, ill-mannered and inattentive staff."

Cons:

• "Terrible experience 🥴. The young lady at the service desk had appalling customer service skills."
• "The taxi driver was fine, friendly, chatty, helpful etc, however the woman on the booking desk was full of attitude and quite curt."
• "Had to use this service because I was letdown by the company I had originally booked. I don't like using this company because it's far too expensive."
• "In my opinion very expensive. Odd system at the airport where you have to book at a desk, and the pay the taxi before getting in a car."
• "Monopoly taxi service from Stansted Airport. Charged £37 for a 7 mile journey back home (it was £25 going using a local taxi firm)."
• "Customer service at the airport desk was non-existent, miserable, ill-mannered and inattentive staff."
• "As usual, extremely rude, very unfriendly and very unprofessional service from the counter at Stansted airport."
• "Minicab service from Stansted. Rude, unpleasant and expensive. The operator that took my booking was awful and snappy."

Pricing

Pros:

• "Stansted to Green Man and return in the morning £46."
• "£22 for a 2mile drive airport to diamond hanger, service was smooth from the check in desk."
• "Had to wait 15 mins despite booking but it was a Saturday so I guess it’s busy. It was a very good service, clean and good driving."
• "Great service! We were let down by our pre-booked local taxi firm mid flight due to our flight being delayed."
• "Wonderful service, situated opposite arrivals. Less than a 5 minute wait and very professional."
• "A very polite driver, thank you. Everything from asking if you had a taxi to the driver taking my very large heavy suitcase was faultless."
• "Trip back to Bishops Stortford from Stansted airport. A bit more expensive than booking a local taxi to collect from the airport."
• "The customer rep was very helpful as I was so stressed and couldn't go to the desk to book my taxi."

< Cons:

• "The journey was very smooth and very comfortable. My only issue was the price. The drive is only approximately 30mins to my home and was a whopping £90!"
• "The fare was expensive, £25 for a 2.5 mile journey. Not recommended."
• "I have, however, given the service two stars as my taxi did turn up (even though it was 15 minutes after my booking time)."
• "£52 to go 5 miles. Absolute con and exploiting people as there are no other alternatives."
• "Our taxi arrived at 5:10am, 35 minutes earlier than the time we had booked. Wouldn’t recommend this company as our fear was if we didn’t hurry and do as told we would miss our flight."
• "I had a taxi from Stansted to my home in Bromley. The driver was very professional and considerate and his vehicle comfortable. However, your charge of £145 was outrageous."
• "The cost of the trip from Stanstead Airport to Bishop’s Stortford was £35. That’s £7.61 per mile. Absolutely ridiculous."
• "Last night was a very bad experience with Street Cars. The driver was unsafe. He was swerving in to different lanes and driving very erratically."

Driver Behavior

Pros:

• "Friendly welcome at Stansted TAXI kiosk who had the pre booked details to hand and introduced the driver Nick."
• "Speedily arranged. No waiting time, polite, friendly driver. Couldn't ask for more."
• "Arrived into a very busy Stansted airport after midnight, booked a taxi, 2 gentlemen on the desk were brilliant said it would be an hour."
• "Tbf it was probably the easiest money the driver has ever made. A nice quick journey with minimal luggage - but he was a lovely man."
• "We landed late at Stansted Airport so there was no trains. I ordered the taxi at the taxi desk, there was no queue and I waited less than 5 mins."
• "A very polite driver, thankyou. Everything from asking if you had a taxi to the driver taking my very large heavy suitcase was faultless."
• "It was 3 in the morning, was with my elderly mum, in the driving rain, taxi driver didn't offer to get out and help us with our 4 heavy suitcases."
• "Had to wait 15 mins despite booking but it was a Saturday so I guess it’s busy. It was a very good service, clean and good driving."

Cons:

• "Met the driver, he was in a foul mood at the £7 going to the airport, he then didn’t want to help with the bags in the van."
• "Booking and welcome at the desk at Stansted was efficient and friendly. However, on arrival the taxi driver walked off ahead without waiting for us or helping with cases."
• "The taxi driver was fine, friendly, chatty, helpful etc, however the woman on the booking desk was full of attitude and quite curt."
• "Tbh had no help with the cases, had dog hair all over the back seats, had to ask for aircon, the car smelt and looked a mess."
• "Really bad experience 😕 dangerous driver who couldn't drive straight, kept jerking randomly, was aggressive towards other drivers."
• "Yesterday we had a flight cancelled to Newquay. After a lot of waiting becoming confused/angry passengers we were put in taxis of 4 and driven all the way to Cornwall."
• "I ordered a taxi from the desk at Stansted airport on June 24th and found both clerks working there (one younger female, one older male) to be surly, curt, impatient and unpleasant."

Convenience and Efficiency

Pros:

• "Brilliant! I had already arranged and paid for return travel home from Stansted to find out he’d broken down and would be over an hour before turning up."
• "Easy to use online booking service with a prompt confirmation message received."
• "Best decision to pre-book and walk straight out of arrivals at Stansted Airport to have our car and driver ready."
• "Fantastic service from my driver called Ky....a very late arrival at 01.30am into Stansted."
• "Very nice experienced and competent driver. After a 3 hr delay in flight and 11 at night arrival it was reassuring."
• "Customer service at the airport desk was non-existent, miserable, ill-mannered and inattentive staff."
• "As usual, extremely rude, very unfriendly and very unprofessional service from the counter at Stansted airport."
• "Minicab service from Stansted. Rude, unpleasant and expensive. The operator that took my booking was awful and snappy."

Cons:

• "We had a cab booked for 12.30, we turned up on time but had to wait about 40 mins for it to turn up."
• "Booking and welcome at the desk at Stansted was efficient and friendly. However, on arrival the taxi driver walked off ahead without waiting for us or helping with cases."
• "I have, however, given the service two stars as my taxi did turn up (even though it was 15 minutes after my booking time)."
• "No problem at all with the driver. He was brilliant. The 2 men behind the computers tho 🤦‍♀️ favorite work is about 15 mins...."
• "Terrible, driver didn’t know where he was going and broke the law using his phone while I was in the car."
• "The lady at reception gave us a terrible experience, she was rude, dismissive and had no customer skills at all."
• "Used the service to get a Taxi when I arrived back at Stansted Airport at 1.30AM. There was a 30 min wait which wasn’t bad considering they were busy."
• "Booked over the phone and without me asking, was put down as paying with cash when I asked for no such thing."