Window to the Womb Kingstanding (North Birmingham) Reviews Summary

Customer Service

Pros:

• "I just spoke to Leanne on the phone and she was hands down the nicest person I’ve ever spoken to."
• "The staff here are absolutely wonderful, they are so friendly and professional."
• "Leanne at the front desk was lovely, she made me feel at ease."
• "Thank you Katie for your kindness, you have no idea how much you took the weight off my shoulders."
• "The staff were very friendly and welcoming from the moment we walked in."
• "I had a great interaction with Katie yesterday morning. Unfortunately, I miscarried prior to my appointment. She was very kind and understanding."

Cons:

• "Really underwhelming experience here. The sonographer however was a different story."
• "The Kingstanding unit verges between being unprofessional and dangerous."
• "I was really underwhelmed here and it wasn't the window to the womb ladies who were lovely, it was the sonographer."
• "Wasn’t great as was told I had to give a review to get pictures that I was told I was getting when I purchased the package."
• "Upon arrival we got a very warm greeting from all the staff. Everything was explained to us and straight forward. The scan room was so relaxing with plenty of screens to chose from to see our magical moment. Due to an awkward baby we struggled to get perfect photos but the staff tried everything and was so patient on getting us the magical photos we wanted. I can't shout enough about this place and would reccomend it to everyone."

Quality of Scans and Photos

Pros:

• "Jude the sonographer was amazing and he got an excellent view of the baby."
• "The team scanning me were very professional, confirmed the gender of the baby and did a health check."
• "Amazing experience having my 4D scan. Lovely staff. They make you feel comfortable and welcome."
• "The clinic was very nice and clean. Staff were lovely. Baby wasn’t showing his face so they sent Us on a walk."
• "Staff were so friendly and welcoming. We opted for the HD upgrade which I recommend, the photo quality is incredible."
• "I did not know that we could have the photos in HD but Leanne kindly showed me and we bought the package which meant the quality of the photos was much better meaning more realistic."

Cons:

• "The quality of the photos we got were terrible. The sonographer was far from friendly."
• "Unfortunately there are only 5* I can give 😞 This place is worth more than that !! Can’t wait for the gender scan next week 😍 See you soon xx Mel"
• "Wasn’t particularly happy with the pictures and ask if I could come back to rescan but they said I could only rescan later that day and we had a meal booked so couldn’t do it."
• "Absolutely rubbish place wasting time and money. Be aware of their terms and conditions there is no refund if thay cannot catch babies face and if thay do the quality is so bad you gonna regret you went there."

Atmosphere and Environment

Pros:

• "The environment is so vibrant they make the whole experience feel even more special as it can be nerve-wracking."
• "The clinic was clean, spacious and much cooler than outside.😅"
• "The clinic was immaculate and very Covid safe. The staff are sooo friendly professional and welcoming too."
• "Lovely clinic with friendly attentive staff. Ample parking available, and in a good location."

Cons:

• "The Kingstanding unit verges between being unprofessional and dangerous. Upon entry, my partner and I could see that a woman (presumably the manager) was storming around in the background huffing and puffing."