Halfords Autocentre Altrincham Reviews Summary

Customer Service

Pros:

• "The service was more than excellent and I was so happy I didn't have to do my tyre everyday!"
• "Can’t recommend this place highly enough. My car failed it’s MOT. Ash and the rest of the team made sure it was sorted out as soon as possible."
• "Easy to book. Staff were friendly and informative."
• "The customer service I received from them was above and beyond expectations."
• "Very helpful, speedy service by the mechanics and will definitely be repeating my visit come MOT and Service time."
• "Excellent service! My car broke on Thursday - I called the autocentre on Friday, the car was booked in for Monday (although I was able to drop it off just before close on Sunday) and by Monday afternoon it was back on the drive at home good as new!!"
• "Friendly and helpful staff."

Cons:

• "It is extremely frustrating and disappointing that they failed to fulfill their commitment."
• "In summary DO NOT GO TO HALFORDS they will over charge you, not service your car properly and the work they do is poor."
• "Terrible.....please steer clear of these cowboy mechanics...they investigated a problem with my car told me I need £1k of repairs..then left the vehicle with the engine apart."
• "This level of incompetence reflects poorly on their professionalism and customer service."
• "Sorry to say but incompetent team, uninterested in job as was through a warranty company; unable to locate the issue despite having car twice."
• "Manager was extremely rude when I told him I’d been to another garage and argued with me."
• "Will never go back to Halfords after this."

Booking and Timeliness

Pros:

• "Free mot, started on time which was good as the cat was warm for the dreaded emissions test."
• "Had car ready in 45mins."
• "Open until 8pm which helped me very much."

Cons:

• "Booked in with a wait and fit appointment only to find they hadn’t orders the parts and the 1hr 30min appointment had turned into 3-4 hours."
• "I had to wait a while in a long queue before I could pay and collect."
• "After waiting for a further 3 hours I gave up waiting and I went in and got my keys and got it fitted a lot cheaper on the same day within an hour."
• "Went there to avail a free check up of cars voucher given by the government. I was asked to come back to collect my car after an hour, when I went my car still wasn't ready although I had taken an appointment week back."
• "I dropped the car off a few minutes early for the MOT... 50 minutes later Halfords called to advise that they hadn't yet been able to start on my car."
• "Booked my MOT with these guys as I needed somewhere that did them on Sundays."
• "Completely put off halfords today I booked a brake check and shoe replace last Wednesday over the phone for today, I arrived promptly for around 8AM, to be told it wasn't booked in and there is no record of it."

Quality of Work

Pros:

• "They even honoured a quote on one job that had been accidentally under-priced, which did impress me."
• "Ash and the team performed diagnostics."
• "My car; I have their breaks for life on my car (£1,300) and after 36,000 I took it in for break check, all breaks in great condition and a free clean."