Fitzalan Medical Centre Reviews Summary

Appointment Accessibility

Pros:

• "If you’re calling for an actual emergency they will see you the same day."
• "I've had multiple appointments for several different health issues over the past 3 years and they have always been very responsive."

Cons:

• "Appointments are only available two months in advance."
• "Just waited nearly an hour for an appointment and was told to go to the pharmacist."
• "If you are at work in the morning and have not got 45 minutes to wait for your call to be answered you will never manage to get an appointment."
• "Been waiting for 50 minutes and still no gone in to my appointment."
• "Have booked appointments twice to be let down."

Staff Professionalism and Behavior

Pros:

• "I have found reception and medical staff to be friendly, thorough and professional."
• "All of the staff are incredibly friendly and supportive."

Cons:

• "The nurse sat the whole time playing on her phone I got absolutely nothing out of this."
• "Absolutely appalled by Doctor X... he has no empathy."
• "The receptionists gossip about peoples problems, attitudes from the previous patients."
• "Extremely rude staff that answer the phones here. They made my mum cry due to their sheer lack of compassion and rudeness."

Communication and Responsiveness

Pros:

• "They even called back the next day to check how I was getting on."

Cons:

• "Still waiting for a call. I note the response below from the surgery. With no contact details however, how do you suppose I get in touch to discuss it?"
• "Been trying to call for nearly a week, the line doesn’t even connect!"
• "67 telephone attempts to get an emergency appointment from 8am, but no answer, continually engaged."

Quality of Medical Care

Pros:

• "I had an MRI I didn't ask for, but to double check it's benign."
• "Excellent doctors and facilities. All my referrals to outside specialists have been handled fast and efficiently."

Cons:

• "Just waited nearly an hour for an appointment and was told to go to the pharmacist with a painful ringing ear which is clearly damaged."
• "Dangerously overstretched. They haven't got the capacity for minor medical care."
• "Grandson saw a so called doctor Friday, told he had a viral infection and to give calpol. Seen by Worthing hospital today Saturday, to be told he has full blown tonsillitis."