Manor View Practice Reviews Summary

Appointment System

Pros:

• "Sometimes very hard to get through to get an appointment. Receptionists at Bushey branch were polite and helpful."
• "I joined this practice a year ago. Recently I had to see a nurse urgently. I was able to get an appointment that day."
• "So impressed by this practice in Bushey & Watford, they have got a brilliant system of triaging patients and they get back to you quickly."
• "Just wanted to say I’ve used the triage online system to book appointments a few times now and the process has been easy to use."
• "Highly recommend Manor View Practice. All staff members are always friendly, welcome and helpful, starting from receptionists."

Cons:

• "The worst Gp practice to get an appointment. I have tried all I can to get an appointment with this Gp but couldn’t…"
• "Extremely Long phone wait times. Unresponsive and callbacks are extremely unreliable. New system is ridiculous."
• "Went to the practice regarding illness. Time was 1030am. Told by receptionist no appointment available for rest of day."
• "Sometimes very hard to get through to get an appointment. Receptionists at Bushey branch were polite and helpful. Receptionist at Callowland not so much so and bit rude to people who came in that English wasn't their 1st language."
• "Sorry guys, but getting hold of an appointment is impossible - online consult is rubbish, and the telephone service is appalling - 'you are in queue position 19', some of us haven't got time to be on hold for an hour to speak to a receptionist"

Parking & Accessibility

Pros:

• "Manor View is a great practice and the best surgery I have ever signed up to. Seen so many reviews about the parking, yes it is a nightmare however there are so many doctor surgeries that don't even offer parking so it's a bonus they have it in the first place."

Cons:

• "Awful parking. Had a load of bushey football mums in 4x4 cars who don’t know how to drive, force me out on the main road."
• "Parking at this surgery is an absolute joke. Waited for 20 mins and not one car left the car park, had to park on the main road."

Staff Professionalism & Reception

Pros:

• "Every single receptionist is friendly, kind and caring. I suffer with mental health issue and I’ve had my fair share of insensitive receptionists but honestly, it genuinely feels like these guys always want to help."
• "The reception staff are always extremely helpful and pleasant to talk to. Appointments are relatively easy to arrange and the GPs actually listen to what you're saying."

Cons:

• "The receptionists are very unprofessional, I am waiting in a queue to be seen but instead they are having personal conversations."
• "Appalling standards of Care from Front Line Receptionists. Consistent poor performances with regards to maintaining Patient privacy(not discreet when gathering clients confidential data) and respect."
• "Receptionists are so rude on the phone. They all think they are themselves doctors."
• "If I could leave a zero for a star rating I would, incredibly rude reception staff, speaking over me, put the phone down on me when I asked to make a complaint."

Quality of Medical Care

Pros:

• "Honestly this doctors surgery is one of the best ones I have been registered with. The doctors don't rush you."
• "I have recently moved to Manor View Practice, and the care and attention I’ve received from Dr Rauf has been quite unbelievable."
• "Such a bonus to have a gp surgery with add on services. I saw the physio, Anish Patel, at borehamwood today. No wait for an appointment, on time and with the resources to diagnosis on the spot."
• "I attended Manor View Practice for my Covid19 vaccination and the service I received was amazing."

Cons:

• "AWFUL!!! I brought my son to doctors on the 18th sept about an ongoing issue he has. My son came out feeling very upset how the doctor treated him."
• "During a transvaginal exam the nurse insisted on coming behind the curtain while I was getting undressed to 'instruct me' on how to lie on the bed."
• "Not helpful at all, can't explain to me why I'm forced to sign up online. Can't tell me whats wrong with me??? They DONT KNOW."
• "Very bad experience. My Gp referred me to dermatologist at Manor view practice. I do not know who examined me. So rude and unprofessional."