Address: 24 Buckingham Terrace, Glasgow, G12 8ED, United Kingdom
Phone: +441417373289
Rating: 4.8
based on 140 reviews.
Staff and Service
Pros:
"The staff were extremely friendly, helpful, welcoming and professional."
"Having recently discovered GP matters via google, I was delighted at the level of service provided in adding services and rearranging appointments all done by email."
"Thoroughly professional service from booking appointment by phone, to examination and certificate issue."
"Reception staff are all very friendly and helpful, so it’s a pleasant experience being treated here."
"Extremely friendly and helpful staff with an extremely helpful, professional and knowledgeable doctor."
"All staff are extremely affable, and practice nurse Lee is a credit to the organisation."
"Superb customer service, staff extremely efficient and polite- answering to queries promptly which made it easier for me to arrange albeit remotely."
Cons:
"I have already shown her emails to a couple of friends in the private healthcare industry, they are appalled by the tone of and lack of empathy expressed in her email."
"The reply was very abrupt and had a rude tone by the doctor."
"I didn't feel fully listened to and the tone in her emails came across rude."
"The response that I received was curt, rude, unprofessional and does not bode well for the type of care, or lack of it, that would be received."
"Awful service. I wish I could put zero stars."
"Would NOT recommend contacting them for anything."
"I won't be recommending this clinic to anyone."
Facility and Accessibility
Pros:
"The building itself was very tidy and clean."
"Easy to book and friendly staff on reception. Easy to find and plenty of parking close by (metered)."
"The practice is modern and fresh inside."
"The surgery is relaxing and beautifully presented set in the heart of the West End."
"The clinic is located in a stunning & characterful West-end building, with easy parking and access."
"Lovely spacious, clean and welcoming clinic."
"Can I just say the building is absolutely stunning!"
Cons:
"This won't let me choose no stars."
"Rude, disinterested and uncaring experience all round."
"Left feeling angrier that I had wasted so much time and £80 on literally nothing, I would not have made the appointment to be told that she wouldn't consider testing."
"Quite disappointed really. A few months ago now I turned up to my consultation and it all felt quite rushed."
"I returned one week after and Dr McAlister didn't recognise me until a good few minutes into our follow up chat which left a bitter taste."
"Appalling experience. £80 to be told a continuing prescription sanctioned by my Australian gp was outside her area of expertise."
"She refused to assist me, said she couldn't help because she didn't know about M.E. Wouldn't refer me."
Medical Treatment and Care
Pros:
"I’ve experienced about a 95% decrease in migraine frequency."
"It has helped my migraines so much and I can live a normal daily life now without having to hide away cause of a migraine or take painkillers."
"I am now migraine free and my pain has went from a ten to two I feel like I have my life back."
"I am now on Botox injections which have given me my life back."
"Within a few weeks of my first experience of 'Botox for Migraine' I noticed that the frequency of my migraine was reduced considerably."
"Botox has been life changing and drastically improved my quality of life and confidence."
"The help and advice was excellent and the treatment I received has stopped my headaches."
Cons:
"Not sure what her area of expertise is. She didn't explain."
"Instead no I was there for an £80 'chat' and no chance of testing she just thought I wanted a chat."
"this was the most brief and perfunctory chat I've had with any doctor."
"I thought going to a private GP I'd build a rapport with my doctor, and that they'd be concerned about my health issues but I got none of that having had better experiences with doctors in the past."
"Time after time I have been to GP's trying to figure out why I have had these awful symptoms for 3 years and many times I haven't been listened to and told it's all in my head which is absolutely devastating."
"Two hour round trip for absolutely nothing and absolutely nothing gained, was absolutely no help at all and pointless."
"I was told to speak to my own NHS doctor (which I have been speaking to of course for the past 2 months) and that I should go down the surgical route (I have no nasal issues at present, but keen to prevent future flare ups) in a very curt email."