Dermis Clinics Reviews Summary

Professionalism and Skill of Doctors

Pros:

• "Dr Sef is professional, gives great advice with procedures and has always made me feel very comfortable."
• "I felt very relaxed and confident that Dr Arf would do a perfect job."
• "Arf and Sef are highly skilled and I always feel Like I’m in safe hands."
• "Saw Dr Sef a few days ago and found him to be very professional and reassuring!"
• "Dr Sef is a true pro, efficient with great attention to detail."
• "Both doctors Sef and Arf are brilliant at what they do and are also very friendly, welcoming and professional."
• "Dr Sef is extremely talented. I always look forward to my appointments as I have every confidence that the outcome of my treatments will be perfect every time."

Cons:

• "He said he would not take any responsibility for the failure of correct placement of the filler as there are no ‘guarantees procedure would work’."
• "Sef thinks he is the one on this planet very very arrogant!"
• "Once I made a complaint was verbally abused by Rehana, the owner."
• "The clinic will make excuses when the procedure doesn't work and try to extort more money out of you for corrections."
• "Please please please avoid this clinic at all costs. The only thing this family run business are professionals at, is scamming people!"

Clinic Environment and Cleanliness

Pros:

• "The surroundings were very clean and COVID restrictions were followed."
• "Such a beautiful clinic!"
• "Always spotlessly clean and everyone so friendly."
• "The clinic is immaculate the receptionists are so polite."
• "Such a beautiful building in coulsdon and the girls who work there are really friendly."
• "The Clinic is beautiful and spotlessly clean."
• "The clinic is very clean and high quality surroundings."

Cons:

• "The issue in my case is that a young receptionist was fiercely trying to make me sign a treatment disclaimer form which contained irrelevant incorrect information about the treatment that I was going to do on that day."

Customer Service and Care

Pros:

• "Everyone I've met at the clinic was very kind and professional."
• "Reception staff are lovely too and all aftercare and follow up appointments are managed really well."
• "When visiting this clinic you treated to a very personal service with them remembering minute details of your previous visits."
• "Oh and let me not forget his lovely customer service team, also very professional, friendly and helpful."
• "The whole experience from start to finish was very professional and friendly."
• "The client service at Dermis should also be highlighted as such a positive - Sarah Kate and Helen are so friendly, efficient and patient!!"
• "I was greeted by two lovely, welcoming staff."

Cons:

• "It took 5 messages over two days for them to even respond to me."
• "After complaining to Rehana that I was not happy with the treatment. I was abused."
• "In all honestly I may be starting a petition against the corrupt family business. Let me know if anyone is interested."
• "Paid over a grand for laser, only to be scammed and once I made a complaint was verbally abused by Rehana, the owner."
• "Owner is extremely unprofessional and rude, spend your money elsewhere, unless you have money to throw away."

Treatment Results and Satisfaction

Pros:

• "I am so happy with my new nose - it looks better than I imagined it could."
• "The results are outstanding, I nearly cried."
• "The treatment itself was fantastic and looks incredible."
• "I am beyond pleased with my results!"
• "I am really pleased with my results."
• "Really really pleased with the results! Has changed the whole structure of my face and got rid of the bump in my nose so simply."
• "I am always so happy with my perfect results!"

Cons:

• "The hair keep coming back and after 6 sessions no different just feel like I put my money to drain."
• "I had a package of six laser sessions on my underarms and I am quite disappointed - barely any hair has been removed."