Right Let Leeds Reviews Summary

Customer Service

Pros:

• "Very responsive team, if there was ever a problem they were very quick to sort it."
• "The staff are always really friendly and helpful and so are the contractors they use."
• "Staff have always been friendly and courteous and the changeovers have been seamless."
• "Professional, approachable and very responsive staff who would go out of their way to accommodate their (potential) customer."
• "The correspondence we received was fantastic, particularly from Tom."
• "The staff there are incredibly helpful especially when helping us view houses and signing for the house."
• "Really helpful and friendly staff."

Cons:

• "Customer service was non-existent, employees here act without a heart."
• "Consistently spoken down to as we are student."
• "Waste of time as just got clueless unapologetic response."
• "We did not receive enough support in resolving our issues."
• "Very unresponsive in us arguing back the claim."
• "They are overall unhelpful and slow with maintenance issues."
• "They are very disinterested and unprofessional they cancel the appointment 30 minutes before for a fake reason."

Maintenance and Repairs

Pros:

• "The few issues we had with the property we rented were resolved promptly and professionally."
• "When I did need repairs they were always quick, professional and always keen to hear what I had to say."
• "Responses were always quick with any issues I had and always checking up with me via phone to see if I was happy with the outcome."
• "They were so efficient and clear with communication and got it sorted so quickly, even on a Saturday!"
• "The team are very approachable and helpful, providing quick assistance with maintenance and other enquiries!"
• "Whenever we faced any issues, they were always really approachable and quick to solve/answer our queries."
• "Had all issues sorted quickly."

Cons:

• "For 3 months, we didn't have a working oven and currently don't have a working dryer."
• "I reported a broken bath, a jammed window, filthy living conditions, and more and never was sent any maintenance support."
• "A range of maintenance issues that have failed to be dealt with in an appropriate level of time."
• "Their in-house repair company does shoddy work."
• "We had a roof leak which we told them about in April when the first leak occurred. This was not fixed for our entire tenancy."
• "Maintenance tends to be delayed and the lack of communication between Right Let and their tenants have lead to issues with problems being mitigated."
• "Maintenance issues would take weeks to be solved, with problems such as leaks and mould."

Trust and Integrity

Pros:

• "What a great company!!! I have sold my house and rented out a couple more houses through right let Leeds and cannot praise them enough for the level of service they have given me."
• "Having worked with right let Leeds on two properties and several letting agreements I have always found them beyond helpful, considerate, efficient and caring of all involved."
• "They have always treated me as a valued customer and have never been anything but professional."
• "I have really valued how responsive, attentive and professional they are."
• "Encountered a Reliable and efficient service, with great customer service."
• "A safe pair of hands that I would have no hesitation in highly recommending."
• "Rightlet Leeds is a company which values itself on trust, honesty and integrity."

Cons:

• "It seems this company are notorious for not returning deposits."
• "Dishonest and untrustworthy."
• "I don’t trust the ratings on them as the majority of the 5* reviews are their friends on Facebook!!"
• "Would not rent from these people ever again."
• "DO NOT GO TO THIS ESTATE AGENTS."
• "Just can’t recommend any one to deal with them."
• "Right Let Leeds have to be the most unprofessional, unorganised, money grabbing organisation I have every came across."

Professionalism

Pros:

• "Great service and very accommodating."
• "Professional, friendly and efficient."
• "They provide an excellent service - polite, efficient and respond rapidly to deal with any issue or concerns."
• "Hayley's service is EXCEPTIONAL. She's very hard working, professional."
• "Very professional, responsive, and friendly."
• "Great service from start to finish. Thorough and professional."
• "Would highly recommend letting with rightlet."

Cons:

• "Customer service was non-existent, employees here act without a heart."
• "Very Rude while talking."
• "Just save yourself the hassle of dealing with the incompetence and pick a reputable landlord who cares about their tenants."
• "Do Not use this company, they take weeks/months to fix things."
• "Probably the worst letting agency I’ve rented with. Avoid."
• "They do not care about their tenants health and safety and the company director has a bad attitude."
• "Useless, unprofessional and completely disorganized."