Haus Sales & Lettings Reviews Summary

Customer Service

Pros:

• "Every interaction I had with the team was exceptional."
• "Steph has been equally clear and helpful over email to help us with the final stages of the process."
• "Pleasant staff who are happy to help you."
• "Thanks to Becky for her help and assistance with progressing our first property purchase."
• "Holly was extremely quick with her response time."
• "Lesia today, she was really helpful at every step!"
• "Becky and Holly have both been tremendous with regards to helping myself and my friend applying for a property."

Cons:

• "There was a viewing in my apartment when I was traveling, and they did not put the alarm back on."
• "The only downside is that not all phone lines were open however this was easily fixed by calling a different line and inquiring."
• "Toward the end of the tenancy they took days to respond or didn't respond at all."
• "poor communication, often going against the word of the landlord, pressure tactics for resigning and, as usual for agencies, a complete disinterest in current tenants."
• "Multiple failed call backs where they didn't even attempt to do so."
• "Haus does not answer direct questions (or principal questions) on what is their responsibility despite several attempts."
• "For months, I would be getting daily emails and texts about viewings, the majority not within the required twenty four hour notice period and sometimes only being given two hours notice."

Property Management

Pros:

• "We had a really great experience signing with Haus."
• "Just signed for a really beautiful 2 bed with my partner through Haus - Holly was amazing and made us feel very comfortable and confident in the process."
• "Me and my flatmate had a wonderful experience with Kennedy from haus letting agency."
• "I would really recommend Haus as a letting agent - very professional and accommodating, especially mid pandemic."
• "We had a really great experience signing with Haus, they were the only agent to go above and beyond to help us."
• "The experience we received whilst viewing houses was amazing, we genuinely enjoyed it a lot."
• "Haus went the extra mile in finding my girlfriend and I a flat in Leeds."

Cons:

• "DO NOT RENT 41B ST MICHAELS ROAD."
• "Our experience with Haus was that they were literally only there to get us to sign for the house and then literally everything else was a 'Maintenance Issue'."
• "Although the process with Haus is generally okay, as soon as contracts are signed your rented property is then managed by RNL Property Management also known as Red Door Lets."
• "I also wouldn't have signed for the property if I had known that I would be passed on to a completely different agency."
• "They made a list of agreed works before moving in that was signed by the landlord and at least one of those which was to treat black mold in the bedroom was still not treated at the end of our year long tenancy."
• "We moved into a dirty house i.e. Filthy carpets, holes in the wall, the shower head fallen off the wall, issues with access to the meters."
• "Feels very sneaky and you’ll probably end up dealing with damp and mould in your home while the property management do nothing to help and blame the structural issues of the building on your lifestyle."

Communication & Responsiveness

Pros:

• "Great communication and speedy responses from Kennedy."
• "We also got very quick response to emails and any queries."
• "Communication was fast and pleasant, the whole process was a breeze."
• "From viewing to application to signing all the forms she always kept us informed with quick replies."
• "She replied promptly throughout the whole process which helped ease our mind and kept us informed."
• "Kennedy and Holly communicated very well with us and were very quick to complete the letting agreement process even on the weekend."
• "Service was amazing when viewing properties to rent!"

Cons:

• "They are keen to squeeze every penny they can out of tenants and do absolutely no work to support them."
• "Please save yourself a lot of stress and find a competent estate agent who won’t take advantage of you."
• "All in all an absolutely ridiculously mismanaged company, and Haus knows this and lets you sign away your money anyway."
• "We were assured again and again that we would have a bills packaged arranged by Haus and in the end they did not sort a bills package with us."
• "I’m aware that Haus doesn’t manage the property now that I’ve actually signed for it, but I really think they need to be taking a bit of responsibility for the properties they are letting out."
• "Make sure you know who will be managing your property before you sign any contracts with Haus as you will not be dealing with the Haus office beyond the initial viewings."
• "The cheekiest estate agent I have ever come across."