Address: 42 Queen St, Morley, Leeds LS27 9BR, United Kingdom
Phone: +441132524222
Rating: 4.6
based on 139 reviews.
Customer Service
Pros:
"The whole team is brilliant to deal with."
"Most of all their professionalism kindness and willingness to help would be something that we take away."
"Leah was so kind, and kept in contact the whole time, letting us know next steps etc and avoiding any further delays."
"Jodie (Sales Negotiator) and Andrew (Branch Manager) have been very helpful throughout the process."
"Immediately notified by text whenever a viewing appointment was made which kept us up to speed with how things were going."
"Always kept in the loop, nothing too much trouble, very sensitive to our situation."
"All staff have been pleasant in particular Jodie who has been really helpful throughout and gone out of her way to help us."
Cons:
"Then it took months to address repair issues, reported right from the start. One of them was actually never sorted out."
"Throughout the whole tenancy the customer service was extremely poor and took months to address the repairs needed due to them being unable to communicate with the landlord!"
"Overall they were slow to contact, had a lack of understanding when it came to viewing availability and lack of communication."
"The lettings office are very unhelpful."
"People reply to email as and when they feel like, communication is pretty awful with customers and internally between each other."
"Customer service is a joke and I’ve called multiple branches and seems this is embedded into their culture."
"Making us continue to talk to the phone without her listening to our conversation while we listened in horror her chewing gum and typing while talking and laughing with her other colleagues in the background with no regards to customer service."
Professionalism
Pros:
"If I could give more stars I will surely do it. Great service and excellent communication. We were frequently updated and each question was answered with high professionalism."
"I dealt with Leah Cascarino when looking to rent a property. I cannot recommend the company and Leah enough, she was highly professional and went above and beyond to help."
"In particular Kyle Hardwick, in my opinion, the most professional, knowledgeable and helpful agent I've met in the industry."
"Agent emily yullah seemed very experienced and was knowledgeable throughout the full process."
"I found Amardeep very professional and proficient, both before, during and after her visit to value my property for letting."
"I have been working with Amardeep for sometime now regarding the letting of my property. She has always been perfectly professional, excellent time keeper and very good natured."
"Faye has been very helpful from start to finish helping me purchase my property. Communication has been great from her with regular updates and answering any questions I've had to keep my mind at ease."
Cons:
"Dreadful company. My bathroom had been like a building site for over a year and no one did anything about it, I was also left without a washing machine when that broke down. Zero customer service and the staff are clueless."
"Very disappointing experience as a tenant in a property managed by Manning Stainton. Unable to log issues and organise repairs in a timely fashion."
"They'll even connive with your landlord to try to screw you for cleaning charges after the property's been open for viewings for months, despite preparing a report showing it was clean when you left!"
"Person who was dealing with the case had lack of professionalism, knowledge and basic politeness."
"They are so RUDE, RACIST, and UNPROFESSIONAL about their dealings."
"Landlords lose money and tenants don’t know when they can move in."
"Generally an unprofessional agency which I will not be using again."
Efficiency
Pros:
"We had our property on the market for 3 months with Your Move Morley but the property failed to sell so we decided to try another agent. We selected Manning Stainton and our property sold within 7 days of them listing it."
"They have made it a pain free experience as a seller and my house sold within a week at the valuation price!"
"Manning Stainton have been excellent in the early process of selling my mums house."
"Manning Stainton Morley have provided excellent customer service since putting my property up for sale a couple weeks ago."
"Very efficient, excellent communication and continually working to get the sale completed at a time when the market was going crazy!"
"A really efficient estate agent, enabling the property to be sold very quickly and at the agreed valuation."
"The team at Manning Stainton were proactive in selling our property, providing updates and pushing things along once a sale was agreed."
Cons:
"WARNING TO RENTERS: this estate agency will attempt to claim large fractions of your security deposit regardless of the condition of the property when you vacate."
"After being served notice that the landlord wanted to sell the property it was agreed that we would move out by a certain date. We managed to do so but Manning Stainton continued to charge us rent for the following month."
"Unless you fancy pursuing claims through the regulator to get back your own money, avoid."
"They take a fee and bond plus 1 months rent upfront when I told them I had to move out they didn't give me chance to get anything sorted before trying to move someone else in."
"Almost a month since I've moved out, I'm still waiting for my deposit, despite the fact I was told there are no issues with the check out inspection."
"While renting property from Manning Stainton everything was fine. Issues started with deposit return."
"We were practically walked out of their office with no regards to all plea."