Stratton House Reviews Summary

Food Quality

Pros:

• "Had the roast lamb, served with seasonal veg roast potatoes, Yorkshire pudding. Treacle sponge and custard for dessert. All done to perfection."
• "The breakfasts we ate were delicious and filling."
• "The Sunday lunch was fantastic, with all the trimmings, Yorkshire puddings plus you can have your choice of up to 3 meats on your plate."
• "Amazing food and service! Great homemade food."
• "The food was excellent."
• "Food is superb quality."
• "The lamb was deliciously tender and served with roast potatoes, Yorkshire puddings as well as a variety of vegetables."

Cons:

• "There wasn’t enough food to feed half of the guests."
• "Food poor. Breakfast selection limited no marmalade or jam."
• "I was rather underwhelmed by my £12 fish finger sandwich with fries."
• "No juices or water, no cereals, yoghurt, fruit or pastries."
• "Absolutely horrendous. Dirt all over the bed, dust everywhere even what looks like a god dam toe nail."
• "I had to pay an extra £100 for a couple of bowls of chips and some sandwiches."
• "The full English started the day it certainly isn't worth the £12.50 you charge."

Staff and Service

Pros:

• "The staff were amazing very welcoming and friendly."
• "Staff are very professional and efficient in service."
• "The staff were lovely - friendly and professional."
• "Staff friendly & polite."
• "The staff were very friendly food was excellent."
• "The staff are lovely and very loyal."
• "The serving staff were super fantastic and attentive, they were really on the ball even though it was busy."

Cons:

• "Rude check in staff."
• "Clearly never heard of goodwill gestures or compassion?"
• "The power hungry bearded manager is rude and disgusting."
• "Worse hotel I have ever been, staff very rude and will make up stuff about you."
• "I don’t think I’ve ever seen a more unprofessional uncaring individual in my life."
• "Will never again step foot in the place. Absolutely appalling service."
• "The business doesn’t care about people who apply for work."

Room Comfort and Cleanliness

Pros:

• "Large comfortable rooms and great facilities."
• "Nice and quiet in the double room, well decorated and clean."
• "Comfy bed."
• "The room was a good size and clean, but tired."
• "Room lovely and clean."
• "The room was lovely and comfortable."
• "Nice hotel, nice big clean rooms."

Cons:

• "No way would we have paid £76 for a disgusting, dirty room."
• "But the room was insanely hot."
• "The carpet was stained and dirty."
• "One armchair soiled right through, looked like a toileting accident."
• "The bedrooms are very outdated and quite frankly dirty."
• "The décor was very dated and tired and the bath with shower was old, tatty and dirty."
• "Cracked walls, loads of cobwebs, stained carpets and furniture, hard uncomfortable bed."

Value for Money

Pros:

• "Great value tbh tho in a great location for the town centre."
• "Rooms are amazing value and include breakfast, restaurant is always busy as the food is exceptional."
• "Nice food from a limited but generally good value menu."
• "Good selection of wine at reasonable prices."
• "Delicious special lamb pie served with creamy roast, veg and two pints of Tribute."
• "Close to the centre of town"
• "It's in a great location. On the outside, it is very picturesque."

Cons:

• "Lost a star as its not great for couples."
• "A bit pricey though."
• "If you ever stay here do not have room number two."
• "The £71 for the bed & breakfast I paid was overpriced in my opinion and I wouldn't return."
• "I did not think it was worth £105 a night for the suite."
• "Too high amount for a dreadful, worn out hotel."
• "Very disappointed in our room I did not think it was worth £105 a night for the suite."

Location and Facilities

Pros:

• "Conveniently close to Cirencester."
• "Great location to wander around local area."
• "A more upmarket biggleswade restaurant."
• "The front of house team were lovely, and social distancing was great so we felt very safe."
• "I enjoyed my 5 day stay with great breakfast, lovely staff and a nice room."
• "Food was well cooked, presentation was beautiful and service was fantastic."
• "A charming building."

Cons:

• "Not much thought to smaller cosy areas for people wanting a quiet/romantic chat."
• "Public pathway directly outside bedroom window also smoking area very close by and could smell cigarette smoke in our bedroom."
• "The only problem is that it can sometimes be cold as the heating only seems to work near the toilets."
• "Desperately needs air conditioning."
• "The rooms were not cleaned for the next and even the tea cups were not replaced by clean ones for the next day."
• "The dinning room decor is nice and comfortable chairs."
• "Management suggest you use this room just for storage."