Castle Hotel Reviews Summary

Atmosphere & Decor

Pros:

• "The pub has a lovely atmosphere and, although it was busy, it wasn’t noisy and we were able to chat easily and comfortably."
• "The staff friendly and helpful and it has a relaxing atmosphere."
• "This is a family run pub and you can really feel it - there is a lovely atmosphere around the place."
• "The decor and venue is also beautiful."
• "It was such a lovely and cozy space."
• "Always a lovely atmosphere and beautifully decorated."
• "The property is beautiful, with lovely interiors."

Cons:

• "The restaurant was so busy & noisy (overbooked maybe) and the staff rushed off their feet."
• "Upon entering the restaurant with my family the atmosphere was tense."
• "Service VERY SLOW FOOD LUKEWARM WE HAD SUNDAY LUNCH I WOULDN'T RECOMMEND CASTLE HOTEL."
• "Drinks overpriced and staff only interested in their own family and friends attending the event."
• "Owner = rude, arrogant and made us feel like we were in the way."
• "Felt very unwelcome even though paying £6+ a pint."
• "Disappointing, slow and upsetting experience."

Staff & Service

Pros:

• "The staff were absolutely fantastic. Very warm and welcoming reception!"
• "Friendly and attentive staff. Great wine selection."
• "The staff are wonderful very friendly and cannot do enough to please you."
• "Staff very helpful and attentive for family wedding."
• "The staff were friendly and very helpful. Thoroughly recommended."
• "The staff brilliant couldn’t ask for better service."
• "Harry, he was so helpful, polite, professional and was just a joy to speak to."

Cons:

• "Upon entering, we weren't able to find a member of staff to help us find our table."
• "The bar manager did not take a drinks order for our entire (table service) meal."
• "Food was gorgeous but the service was shocking, really disappointed."
• "Poor service with unfriendly staff. Zero customer service."
• "The service could have been a lot more attentive, (considering I was eating at a very quiet time of day)."
• "Once seated, the staff were very friendly but slow, it took 20 minutes for our drinks order to be taken."
• "However the service was diabolical and slow and for two people spending over 120 you could definitely do better elsewhere."

Food & Menu

Pros:

• "The food is so tasty and the room that we stayed in was immaculate."
• "The menu was very varied, with lots of vegetarian options. I had the Korean bowl with tofu, which was delicious."
• "The food was beautiful, the service amazing and the staff very attentive… the vibe, was very chilled… just lovely… thank you ☺️"
• "Huge Yorkshire pudding, thick glossy gravy, perfectly cooked veg with a bite, and lovely roast beef."
• "The food was very good (as we've come to expect from The Castle), the wine was excellent."
• "The food in the bar was very tasty and plenty of it."
• "Food was excellent with large portions and great gravy and stuffing."

Cons:

• "The breakfast was terrible... It looked as if all the burnt bits in the frying pan had been scrapped up and layered over the tomato and bacon."
• "Menu had an over profusion of Asian dishes. Virtually every starter was of Asian origin as were most of the main courses."
• "The food was nice but average, we ordered burgers which were nice but the chips were a bit 'cardboardy'."
• "The food when it came was a mixed bag. I personally cannot stand cauliflower cheese, but this one... I ate the lot...it was delicious and also had broccoli in it."
• "Everything was burnt. I had chewy beef and my partner had a nut roast."
• "The roast potatoes looked as if they'd been under a warmer for the past 4 hrs and unfortunately did not taste any better...they were neither crisp or fluffy but instead dry and a little rubbery."
• "Food served was nothing like the photos shown on the website."

Accommodation & Facilities

Pros:

• "Also nice easy parking at the rear."
• "The room was cosy and very clean."
• "Sheets were clean and soft and the roll top bath was very relaxing with the candles."
• "Stayed here for 2 nights had large room at the front, very clean and comfortable."
• "The room was awesome, very tastefully decorated, the bathroom and bath out of this world."
• "Very comfortable rooms en suite with own tea and coffee facilities and biscuits."
• "It was a lovely small-scale hotel which I like very much. Room was super clean, no damp smell on towels or pillows."

Cons:

• "We were disappointed that we weren't at a dining table (possibly as it was busy but hadn't been told when booking)."
• "Room is on the small side but it's perfectly enough for me especially on a short trip."
• "A few dishes were bought to the table that we didn't order."
• "Might be a challenge with stairs and slopes for elderly/prams."
• "Although, lights would benefit the car park to help manoeuvre at night, as it is narrow."
• "The bathroom was so tight that I could not sit on the loo straight, I had to sit sideways."
• "The room was so small I had to be careful when getting out of bed in the night in case I banged into the fireplace."

Value & Pricing

Pros:

• "Overall a good find, not expensive and a place I would take my wife to for a weekend."
• "Not the cheapest but worth every penny."
• "The roast dinner here is 2nd to none. I have been across many in Kent and this is by far the best."
• "Lovely rooms, lovely people. Second time i've stayed here. Would highly recommend everyone a stay here definitely 😁."
• "Great Sunday lunch full of flavour with three size options."
• "The staff were superb. Nothing was too much trouble, we were really impressed with their calmness and kindness."
• "Everything was perfect! From the staff to the food to the rooms breakfast with never ending toast!!!"

Cons:

• "We thought it was a bit pricy at £18 for a basic burger."
• "Pimms is a tad overpriced though."
• "Unfortunately the rising costs of drinks at this restaurant means that we won't visit again."
• "Definately a 5* if 6 mains and 6 drinks (4 non-alcoholic) had not cost £96."
• "The food was ok but vastly over-priced."
• "Doesn’t deserve 4 star rating for the food... for the price (£17 for a roast) it was a disappointing meal."
• "Sadly we had to cancel 4 x guests due to last minute Covid checks returned positive and as 3 x of them children we thought we would not be charged especially as in private room and pub didn’t suffer loss of trade / seats but unfortunately we lost deposit which took the edge off the day despite paying a large bill and tip?"