Shazanz Kebab House Reviews Summary

Food Quality

Pros:

• "Absolutely amazing food quality, service and hospitality 10/10."
• "Absolutely delicious food with amazing service."
• "The food was delicious, you can tell the staff to make anything you desire even if it’s not necessarily on the menu."
• "The uniqueness of the herbs and spices used for their kebabs is excellent with that kick of spice and rich flavour."
• "The Lobster was juicy, large and cooked to perfection."
• "The food is always fresh and full of flavour."
• "The succulent, perfectly seasoned donner meat paired harmoniously with the intense spiciness of the Naga chilli sauce."

Cons:

• "Food was incredibly dry, the meat lacked all sorts of flavour."
• "The mixed donner was quite sweet to my liking preferred if it was abit more spicy."
• "the chicken karma didn't even taste like a chicken karma should do"
• "The butter chicken was watery."
• "The food was bland."
• "The donner meat was overcooked and dry at the point I couldn't chew."
• "The food was tasteless, it is so disappointing, I would've liked to take it back for the chef to try."

Customer Service

Pros:

• "Exceptional service from a young lad called Shahid."
• "Service is amazing."
• "The staff are great people, very polite and friendly; they make you feel comfortable."
• "The service was prompt and courteous, and the staff was knowledgeable about the menu."
• "The staff show so much love and respect, their customer service is perfect every time!"
• "Friendly staff and always service with a smile."
• "The customer service was great very friendly and welcoming."

Cons:

• "Well how about refund my missing items or a goodwill gesture. I got offered nothing for my loyalty as a regular customer."
• "Rude and poor customer service! Attitude for no reason."
• "The customer service wasn’t there like before either. Member of staff who served me seemed like he was fed up with life."
• "Even though I was charged full price, the box was half empty."
• "No apologies or an alternative offered just took some money off the bill."
• "The customer service was an absolute 0."
• "They was swearing I was shocked never had this experience in my life."

Hygiene and Atmosphere

Pros:

• "The place is clean but there are no toilets / handwashing facilities even though there are probably 20 seats."
• "Cozy seating. Sherpuri donner is fantastic."
• "The shops decor was too good for Lozells Road. Thought I was sitting in the Queens Palace😂"
• "Atmosphere: not the previous location was bad but the new place and decor is so nice!"
• "The seating area is lovely, very nice decor and I believe they have more seating upstairs."
• "My family felt really relaxed and comfortable, the restaurant was warm, looked good and was thoroughly clean!"
• "Service: unbeatable. They hold the door for you as you come in."