The Owl at Lichfield Reviews Summary

Food Quality

Pros:

• "The food was all lovely and appeared and tasted fresh and homemade."
• "Had a wonderful meal on Friday 20th Nov 2015. Calamari starter lovely and the best sea bass I have ever had."
• "The food here though was divine! By far the best roast dinner I've eaten out anywhere, ever."
• "The food was cooked brilliantly and it was very enjoyable."
• "The food was fantastic and we were all served together, despite there being 27 of us."
• "Lovely atmosphere, food was absolutely beautiful."
• "The food was absolutely fantastic, the best Sea Bass meal I've ever had."

Cons:

• "Dont have the mixed grill awful,over cooked meat sausages,and I have never seen a piece of steak look like a sausage and full of fat."
• "The fish was watery and tasteless and not big enough for a childs appetite."
• "Lasagne was dry and lacked any meat very disappointing."
• "The main meals of fish and chips and lamb tagine were completely tasteless."
• "Food was okay at best (stodgy pasta, dry deserts)."
• "Roast potatoes and parsnips were not good."
• "The steak hanging kebab was grey, tasteless and looked like it was reconstituted bits of scrap fatty steak stuck together."

Service

Pros:

• "The team were very friendly and professional!"
• "The staff was helpful, happy and knew what they were talking about."
• "the staff were great friendly and the service was quick"
• "Service was polite and friendly, if a little inexperienced."
• "Ben the young waiter could not have been more polite or helpful if he tried, an absolute credit to the establishment and I guess his parents."
• "The bar staff are so helpful and friendly, they even acknowledge when you are waiting to be served."
• "Staff were friendly and efficient and nothing was too much trouble."

Cons:

• "The service is poor."
• "Service was painfully slow and we had to ask for everything; there was no proactive service."
• "The staff were uninterested, left the table with empties and when trying to ask them for anything went ignored."
• "very poor service"
• "Service is terrible!! No respect for clients, no manners really service is very bad."
• "Slow service, waited ages for starters and kids food"
• "Service was slow, notably the teenage lads spent most of their time talking amongst themselves."

Atmosphere & Decor

Pros:

• "The inside of the boozer was pretty and clean with a nice ambiance."
• "The atmosphere was very pleasant."
• "Lovley calm and quiet atmosphere."
• "Aesthetically it's a lovely place."
• "Warm, welcoming homely pub with good friendly service."
• "What a gorgeous venue, inside and out!"
• "Lovely pub outside and in."

Cons:

• "Sadly the family were not to see it, as they were to be squeezed into the back, very dark, very boring."
• "Live band in the bar, noise meant we could not hear ourselves speak."
• "The outside of the pub could do with a lick of paint too."
• "vegetables were undercooked, and I couldn't even cut the stems of broccoli"

Value for Money

Pros:

• "Our sharing platter was very good indeed, quite large too!"
• "Pate was nice with real Branston pickle out the jar."
• "Great value for money."
• "The menu was varied to suit all palettes at a very reasonable price."
• "Excellent food at a reasonable price."
• "I’d definitely visit again, and found the pricing very reasonable too."

Cons:

• "Wetherspoons style food and drink unfortunately 4 times the price."
• "Very expensive for what you are getting."
• "Poor lunchtime menu, food virtually inedible, outrageously overpriced drinks."
• "Combined with the slow service and high prices i will not be visiting again."
• "Food overpriced and useless staff."
• "Even with money taken off in apology, expensive for poor food."
• "Overrated and overpriced. Food was awful."

Management & Staff

Pros:

• "I explained to the manager that i was giving it a second chance. Must say she took my complaint well an did something about it."
• "Allowed to bring our own cake to the venue the night before and was kept in the cellar allowing us to have it bought to the table."
• "The staff are so lovely and welcoming."
• "The staff are helpful, friendly and attentive."
• "Staff were all fantastically attentive, polite and relaxed."
• "Brilliant quick service, friendly staff."
• "The staff were very friendly, service was slow but they were busy."

Cons:

• "Absolutely appalling the manager was rude to my 80 year old mother."
• "Manager spends his time sat at tables chatting to what looks like is his mates rather than managing his staff."
• "The manager called me today for a report and he apologised but that’s it."
• "The manager actually walked past me as I was having a conversation with the waitress, she didn't even acknowledge that we were disappointed."
• "We was ignored by staff when we entered whilst they stood chatting."
• "With the new management she is very incapable of her position."
• "Service could not be faulted lovely place, staff and atmosphere really good."