ZARA Reviews Summary

Customer Service

Pros:

• "Though the staff members were really helpful, they helped me in finding the item of my size."
• "Staff on customer service desk helpful and courteous."
• "Thank you for the store manager and his team for being helpful."
• "Amazing staff, had an emergency and the staff helped me with it and made it as smooth as possible for me."
• "The staff are helpful and friendly and the clothes, as usual, are amazing."
• "Very nice shop always awesome prices all stuff are so kind and helpful !"
• "But I’ll have a staff are very friendly and help you find your sizes and changing rooms are comfortable and quality of clothes is good for the money."

Cons:

• "The staff always seem miserable too, only if they smiled more or looked like they enjoyed their job, not very welcoming."
• "The staff are obviously fed up and don't care about the customer experience."
• "Rude staff ..items on show have been tried on by numerous people..i was told scuffs and marks are normal."
• "The woman I asked for assistance was rude and unhelpful."
• "Absolutely disgusted with the mangers behaviour today in store, extremely rude!"
• "Terrible customer service by the manager of Zara men's."
• "zara women Birmingham store staff are extremely rude, unhelpful And unprofessional."

Store Experience

Pros:

• "The store itself is beautifully decorated and has a Great interior. Consists of multiple floors that segregate mens, women and children clothing."
• "Great shopping experience. Right im the middle of city centre on the main junction of high street."
• "A great Zara Store that's not as large as it looks from the outside. Regardless, this store carries most lines that you can see online and also hosts a great sale."
• "Ax exceptional place for high street fashion at a reasonable place."
• "Good location the shop is clean like any other luxury shops in city centre prices are ok for a central location."
• "This store has some really good quality designs and clothes that don't break the bank."
• "Always known for its style and collection."

Cons:

• "In all the years I've visited Birmingham and lives in Birmingham, the Zara store in town has been awful."
• "Unbelievable! One hour wait time for refund and exchange!"
• "Was shouted at by the security guard upon entry because I had a coffee in my hand."
• "The returns queue even before covid19 was a disgrace as only one on the till and other members of staff walking around when people are waiting for ages."
• "This has to be the most stressful and shopping experiences the shop floor was an absolute mess."
• "The worst Zara in the UK. The place is too small."
• "The queues in the store are horrific."

Product Quality

Pros:

• "The clothing is really beautiful."
• "I regularly shop at Zara. They have a large variety of clothes, from casual all the way to smart/business wear."
• "Never shopped in Zara before but they had a great sale and I got a sweater for £12 and a top for the same price and there is so much choice, I couldn't get out the store as I really enjoyed it in there, good service too!!"
• "Very resourceful place with lots of clothes when it comes to smart shoes, trainers, jackets, coats, suits, jeans etc."
• "Great range, great clothing."
• "The best thing is the business ability to come up with new range and products."
• "Not only for clothes, they have a wonderful collection of perfumes for women and children."

Cons:

• "The clothes are ok, sometimes, fabrics not always good enough."
• "Purchased several Items yesterday (8th November 2023) including perfume, when I got home the female serving me hadn’t even put the perfume in the bag, wasted £22.00."
• "Rude staff ..items on show have been tried on by numerous people..i was told scuffs and marks are normal...expensive and very average quality..primark is just as good for far less money."
• "The clothing are great but the company needs to work on their customer service."
• "Some items are too expensive that their sale price was so good to neglect."
• "When a sale is on, the discounted clothes are really bad, and weird looking."
• "They sell online and in store XL tops but when it comes to the trousers/Jean's i wear between 38/40 because of my muscular thighs the store is more inclined to sell smaller sizes both UK & International."