The Welcome Inn Reviews Summary

Customer Service

Pros:

• "Staff really friendly and helpful."
• "Staff are friendly and helpful."
• "The customer service from the staff, smiles all round."
• "The staff were brilliant, so friendly and welcoming!"
• "Extremely polite and friendly staff too."
• "All staff were very friendly and helpful."
• "The staff were really friendly and nothing was too much trouble for them."

Cons:

• "One of the worst places I've been out to for a long time."
• "Younger staff were rude."
• "Waitress acted like she didn't want to be there and was slamming plates down in front of us."
• "However the service was shocking, no customer service whatsoever."
• "Sadly we’ve named it the “unwelcome inn” staff was quite rude and not very customer service friendly at all."
• "Shocking. Rude staff, they were arguing amongst themselves behind the bar constantly."
• "The staff are shockingly unwelcoming border line rude."

Food Quality

Pros:

• "The portions of meat on there small plates were well over the top."
• "Excellent meals. Good sized portions and quality."
• "However the food is amazing. Definitely worth the wait!!"
• "The portions were more than plenty, so great if you're super hungry and the steak was cooked just right."
• "Everything was cooked really well, the meats especially, and tasted delicious."
• "The food was absolutely fantastic with more than generous servings and cooked to perfection."
• "The food was amazing!"

Cons:

• "We had ordered 1 and a half racks of onion rings (please never order the onion rings)."
• "On receiving the two steaks, we then put the condiments on, we then cut into the meat to find it rare."
• "The burger was burnt, a sad attempt at chargrilling."
• "When I got my burger it was uncooked in the middle to a point where squeezing the burger made it drip blood."
• "The pork was dry and tasteless."
• "The bangers and mash came and the sausages were absolutely disgusting, extremely powdery, seemed to be a mix of grit and pepper."
• "I ordered cottage pie and was really looking forward to eating it as I was very hungry. Unfortunately, it was a huge let down, I literally didn't have any mince meat in my pie, it was completely mash potato."

Atmosphere & Ambience

Pros:

• "Beautiful wooden huts have been constructed and a central stage for entertainment."
• "The beer garden is huge and benefits the sun all day long."
• "The setting is also incredibly peaceful and appealing."
• "Expected it to be louder and busier than it was but it was very peaceful."
• "Lovely large pub. Play area. Outside seating and a marque for when it rains. Set in extensive grounds."
• "Very nice setting, plenty of outdoor and indoor space."
• "Outside is spacious and plenty for the kids to do."

Cons:

• "Bar service absolute rubbish, some clown outside on disco karaoke, must have thought we where all deaf."
• "It was absolutely disgusting, empty fruit shoots bottles everywhere."
• "The inside seemed quite dark and grubby."
• "Used napkins, a pair of children's socks and so much litter it was like sitting at the local tip."
• "The vibe in the pub itself was busy, not really much atmosphere."
• "The heavens opened and the rain just poured through into the outside pod onto our table and our food, we got soaked."
• "Carpet was sticky throughout I'd expect it from a night club not a 'family pub'."

Price & Value

Pros:

• "The prices were very reasonable."
• "Reasonably priced too."
• "Prices for the drinks were reasonable."
• "Great value for money!"
• "Food costs were reasonable for the portion sizes."
• "Good food at a great price."
• "The food was freshly made, generous portion sizes and value for money."

Cons:

• "The drinks round was very expensive in my opinion."
• "Was after cheap and cheerful pub grub and was neither tbh waited 1 hour and half for food was never told there was wait kids food came ten minutes after everyone else food was cold and most of order was wrong."
• "At £5 a pint found it to be far to expensive."
• "£9.40 for 2 pints! Barman who served me coughed many times twice into his hand and several times in general in the bar area."
• "Soft drinks were expensive for kids."
• "It was so much expensive than it was due to the atmosphere, decor and quality of food."
• "The food looked expensive but when it came it was 1.5x more than I was expecting."

Staff Efficiency & Attitude

Pros:

• "One of our party is 93 and unsteady on her legs so a very kind young man offered to queue up for her and the young lady behind the bar carried her drink."
• "Went with additional needs people from work they couldn't do enough for us."
• "Visited today for the first time despite having lived here over 7 years. What a shame I'd left it this long. Very polite & well presented staff, the place was spotless."
• "Staff friendly and happy to serve."
• "The staff enjoyed bringing the food to the table and waiting for your reaction."
• "Absolutely brilliant...the ladies who served outside we're very kind and helpful...full of knowledge with smiley face's."
• "Staff were smiling, which is unusual nowadays."

Cons:

• "Not very helpful, it was only just gone 7 but they wouldn't take our order for 6 meals."
• "Pre booked as a party of 7 for my husbands birthday, arrived and the table wasn't ready."
• "They just hung around at the back of the bar, neither use nor ornament."
• "They had no intention whatsoever of doing any actual work."
• "Stood several minutes at the door waiting to be seated, just to be ignored by 2 female members of staff."
• "The staff are slow and all seem to be wandering round not doing much."
• "No customer service skills whatsoever!"