Green Motion Glasgow Airport Reviews Summary

Customer Service

Pros:

• "Staff were super friendly and very helpful."
• "Great experience hiring from this company. Very helpful staff."
• "The Staff were very friendly, polite, and extremely helpful."
• "Staff were friendly, personable, and professional. Very impressed."
• "The staff at the rental spot were friendly and quick."
• "Every time I go in they are always super friendly, professional and helpful."
• "Staff very friendly, professional and helpful. Received an upgrade this time."
• "The staff at Green motion Edinburgh were warm and welcoming."

Cons:

• "cheap deal but BE AWARE I received the car condition report and was asked to sign it before I inspected the vehicle."
• "Friend booked a car via this company on our recent trip. There were 4 groups in the building at the same time we were, and all 4 had major issues."
• "An unauthorised payment of €20 was taken at the end of the rental period."
• "Bought the most expensive insurance they offer and was promised by the employee at the rental counter that everything was covered and there was no need to inspect the van we rented."
• "This company tried to relieve me of my deposit by inventing scratches and marks."
• "However, apparently the vehicle we booked was unavailable so shuttle bus 2 was given to us and talked up as some sort of upgrade."
• "I have rented cars for 40 years and never have I experienced more incompetence and horrible service than this place."
• "After waiting 20 minutes we finally got the shuttle bus which takes you away from the airport."

Vehicle Quality and Selection

Pros:

• "We hired a fabulous Peugeot SUV for our holiday."
• "Car was excellent. Made the trip a pleasure."
• "The car was spotless, well appointed and a fab price."
• "The car was clean and in great condition and given availability, we had an option of a free upgrade."
• "The car was clean and comfy, exceeding my expectations."
• "Great prices, great cars or vans for a brilliant price."
• "Received an upgrade this time with being a returning customer which was nice and unexpected."
• "Excellent vehicle. Straightforward pick-up and drop-off with their shuttle van."

Cons:

• "Condition of the car was terrible. Customer service was terrible."
• "Don’t bother. Was advised we would receive a refund then later in the day by email was told no."
• "The clutch failed 4 days into a 10 day hire. I now have a bill for £4600 that they have taken from my credit card."
• "They didn't answer their phone for our airport pickup, even though we arrived well within their office hours."
• "Absolutely shambolic - true scam artists as widely commented in reviews."
• "Terrible customer service, waited hours to check in and check out."
• "Total rip off merchants. Avoid if possible."
• "I had a very good experience with Green Motion Car Rental, the workers at Green Motion were all very kind and considerate."