Monkspath Solihull Reviews Summary

Service

Pros:

• "There's always a warm welcome."
• "We were served by Colette, Tash and Lisa during our visit, each of them were lovely and attentive."
• "Her customer service skills were exemplary; she showed patience, expectations to our orders and more importantly true personality."
• "Staff were very helpful polite and friendly."
• "The staff were friendly and helpful."
• "Staff seem to run quite efficiently and are friendly."
• "The staff and the manager were so helpful and friendly, and ensured that everything was to our satisfaction."

Cons:

• "Utterly dreadful service."
• "Poor service had to ask to order more drinks and for desserts."
• "Our waitress obviously didn't want to be in work and was just going through the motions as and when she felt like."
• "They made us feel that we were not welcome and it was a very disappointing experience."
• "The staff were rude and poorly trained."
• "Very slow service even though the restaurant wasn’t very busy."
• "Service was slow and poor and the waitress showed no genuine interest or care."

Food Quality

Pros:

• "The food great value and good choices."
• "Definitely a great place for families and a quality meal."
• "Food was good, didn't have to wait too long for our meals."
• "Great food!! Chicken was beautiful so thanks to the chefs that cooked our food."
• "The food was delicious and good value for money."
• "The food was lovely, the price wasn’t too high."
• "The food was nice and the service was quick."

Cons:

• "Service was good but the food was awful.. '10oz sirloin' was an absolute joke."
• "When the food eventually came, it was just an AWFUL mess."
• "Me, my partner and my 3 year old all had burgers and they were vile."
• "Now overpriced, expensive food and drinks."
• "Food was cold. Mash came with its own weird skin on it, horrid."
• "Everything was over cooked and dry."
• "The food was overpriced and utterly dried out."

Cleanliness

Pros:

• "The dining area was clean and well decorated."
• "Venue is clean and bright."
• "The atmosphere is always fairly relaxed and the place is clean and well organised."

Cons:

• "The whole of the inside felt unhygienic with sticky tables that hadn't been cleaned correctly and servers that weren't focused on customer service."
• "This place needs a good clean .. floors sticky as were tables."
• "The floors in the ladies toilets were all sticky."
• "Always find it filthy."
• "The whole place is filthy and could do with some maintenance and deep cleaning."
• "The whole place needs a good deep clean as everywhere you turn in the restaurant, the skirting is thick with grime."
• "The toilets however were pretty bad. There was a lot of mould on the walls."

Atmosphere

Pros:

• "Came here on Sunday with a friend and were sat in a booth during lunch which created a great atmosphere for our meal."
• "Lovely meal last night, all cooked to requests."
• "The food was great, and the waiting staff were very attentive - but not overly - and so good with the kids."
• "Great Customers service. There was a great atmosphere throughout our meal."
• "Still a nice cosy place with a warm atmosphere."
• "Welcoming atmosphere, got seated to a table quickly."
• "All in all this was nice place to eat and meet up with friend and the service was impeccable so 5 stars from me."

Cons:

• "When we arrived the restaurant was empty, we were taken to a table way out the far end to be seated at a very dark and cramped area."
• "An overwhelming smell of wet dogs at the entrance."
• "The booth we were seated in all the seats were torn."
• "The whole restaurant needs a refurbishment as it looks dirty and tired."
• "On the way out the staff were vaping."
• "The toys and books looked like they hadn't been cleaned."
• "Both the blonde haired girl and the dark haired girl at the front of house were both miserable as sin."

Value

Pros:

• "The salad bar is free and well stocked whether at breakfast, lunch or dinner."
• "40% off our food! With the app we had."
• "Was really good value for money and will definitely return when next in the area."
• "The breakfast was lovely and the price was great."
• "The food was superb and portion sizes are very generous for the very fair price."
• "The whole meal for 4 people cost £42.24!"
• "Fantastic place with excellent food and service."

Cons:

• "The food was massively overpriced if would’ve paid."
• "A refillable soft drink at over £3 is daylight robbery."
• "Food was by far the worst quality we ever had in West Midlands for years and overpriced."
• "For the price I definitely think is expensive for the food we had."
• "The food was badly prepared, overpriced and portion size was pitiful."
• "Very limited salad choice, skeleton staff and a jacket potato that was the size of a new potato."
• "No coffee for breakfast and no stuff. It took us 10min to be told there's no coffee."