Hideout Reviews Summary

Customer Service

Pros:

• "Staff very friendly and helpful too."
• "The lady with pink hair was so friendly and knowledgeable!"
• "The lady who served me was able to tell me all the specials on the menu without prompt and what wasn't available."
• "Exceptional staff and beautiful layout since the refurbishment."
• "Always a lovely place to unwind on the way home with chill out music in the background."
• "Well done to Ben and team for the service we received."
• "The staff were great, very friendly and nothing was too much trouble."

Cons:

• "Lacks customer service. Couldn't order food as not booked a table 😒."
• "Absolutely appalled by our visit to this pub. Not enough staff, only 2 bar staff working on Bank Holiday Monday."
• "Loud rude obnoxious girl on the front desk, she could see my disabled father was struggling with his phone for the QR code, and did nothing to help, sack her!"
• "Horrendously bad customer service levels, and I will certainly not be returning to a Green King pub in the future."
• "Booked a table for 5... Arrived and went to bar to be greeted by a rude bartender who couldn’t hardly speak or even crack a smile."
• "Busy night with loads of people waiting at the bar and only 1 person serving. This is not acceptable."
• "Terrible customer service, absolutely no apology and definitely not made to feel like a valued customer… shocking service!"

Food Quality

Pros:

• "Best burgers ever, really good dirty fries too."
• "All food was great and the value for money is fantastic!"
• "Food very tasty and nicely presented."
• "The burger was amazing."
• "Food on both nights was excellent and fairly priced."
• "The food was excellent! We ordered the nachos and the nachos tasted homemade and you got quite a decent amount for a starter."
• "Had 3 grazing plates for one and was enough. Big portions."

Cons:

• "They had barely any of the meals available to order."
• "Horrible food. We were waiting for 1hr and a half to eat A BURGER!"
• "Some people's food were lukewarm whilst some were burnt."
• "Food wasn't hot, wasn't good quality and prices were a little on the high side."
• "Food was not great nachos were not cooked, the chicken and bacon sandwich was just sandwich filler from supermarket."
• "We visited the hideout today food was very greasy leaving a nasty taste in our mouths for quite a few hours sausage roll pastry was raw."
• "Food luke warm burgers tasteless."

Atmosphere

Pros:

• "The Atmosphere is amazing."
• "Beautiful atmosphere and delicious food."
• "Was I in Ibiza. No! Taunton very cool."
• "The environment is just great!"
• "Everything was lovely and clean, and it was decorated so nicely for the Christmas period!"
• "Atmosphere is perfect and just the best pub in town."
• "It's a great place to drink and enjoy a vibrant atmosphere."

Cons:

• "The Atmosphere is amazing but the service is poor."
• "Disappointed by my visit, saturday lunchtime, not that busy. 45 min wait for food which was also poor value and mine was cold."
• "Although the staff were friendly, the service was slow."
• "Really weird encounter and put me off going back."
• "So, so disappointed to find that Hideout has been taken over by a chain."
• "Many promotions advertised however most not available at weekends and Happy hour drinks are poor choice."
• "Also the light fittings are so low every time you stand up from the table you whack your head on them."

Value for Money

Pros:

• "All food was great and the value for money is fantastic!"
• "Food on both nights was excellent and fairly priced."
• "Great food, nice atmosphere, reasonably priced."
• "They are dog friendly and also offer 10% discount to camera members."
• "Good food and reasonable prices."