Cross Keys Reviews Summary

Service

Pros:

• "Despite the fact their restaurant was jam-packed and the staff were clearly super busy they were still attentive and in good spirits."
• "The waitresses couldn't do enough for us despite being really busy."
• "The lady looking after us was amazing."
• "The service was also brilliant, the team members led by Sarah, all smiling and in my opinion genuinely enjoying their job."
• "Staff were lovely and very helpful! By far one of the best pubs in and around Taunton! Could not have asked for more!"
• "Staff friendly and helpful."
• "The service we found had improved, bar staff & waiting staff knew what they were doing & were friendly."

Cons:

• "Service was slow took 45 minutes to get drinks."
• "The service was atrocious."
• "Stopped for a quick drink with a friend, walked in to members of staff playing on their phones and throwing pens!"
• "The staff just didn’t want to be here."
• "Will never visit a chef and brewer again... Staff just don't care."
• "Absolutely terrible food! Waiters had no idea what they were talking about and had no idea about menus or prices."
• "Very disorganised and poor service."

Food Quality

Pros:

• "Excellent meal at very reasonable prices and nice staff."
• "Good atmosphere, great food and reasonable prices make for a relaxing experience each and every time we visit."
• "Had a roast on Sunday, and it was lovely, great roasties, lovely service and the staff are absolutely wonderful."
• "Went today for lunch with my girlfriend. I had chefs mixed grill 10/10. Girlfriend had the sea bass. 10/10."
• "Every single item of food on those plates was not only seasoned to perfection & full of flavour but most importantly cooked to perfection as well."
• "The food was superb."
• "Food was great, I had the roast lamb which was cooked very well."

Cons:

• "Would recommend going anywhere else but here for the £37 we paid, absolutely dreadful."
• "The roast Turkey and trimmings were only just warm."
• "Mains were nothing short of terrible though."
• "Both ordered fish and we're so disappointed."
• "Chicken breast was like warm and dry, I only had 19 chips."
• "However the food is average and we had several problems with our meal; dirty utensils, wrong dishes, overcooked meat etc."
• "The food when it did arrive was nothing special either."

Atmosphere

Pros:

• "Good atmosphere, great food and reasonable prices make for a relaxing experience each and every time we visit."
• "Nice atmosphere, the open fires were both going and there was room for us just to rock up at the end of a busy Sunday lunchtime after a walk."
• "Lovely decor and style, forget were in a town pub."
• "Friendly atmosphere and everywhere seemed well maintained."
• "Lovely pub and very busy."
• "Great staff, great atmosphere and lovely food."
• "The atmosphere was very relaxing."

Cons:

• "The atmosphere was depressing."
• "The pub it's self is a nice place to be in but I have to say I didn't feel particularly welcome."
• "The room was very warm with no opening windows, so we moved outside once we finished our food."
• "Fantastic sunny day so we decided to eat outside at the cross Keys, it was not busy however we found unclean tables, old food not removed from tables, cigarette ends all over the ground under tables."
• "The pub it's self is a nice place to be in but I have to say I didn't feel particularly welcome, not a single smile from the staff they all look a bit disinterested."
• "Strange layout going through the carpark to get to the beer garden."
• "The food was tepid and not amazing."

Staff Attitude

Pros:

• "The staff were friendly and the interior is also beautiful."
• "Love this pub, always great service, great food, friendly staff, great place to meet up with friends & family."
• "The staff have been courteous, friendly, and very professional."
• "Staff were warm & welcoming, all wearing PPE. We felt very safe & comfortable."
• "Staff were very friendly, chatty and helpful."
• "Staff were attentive."
• "Staff was outstanding and greeted with a warm smile."

Cons:

• "The staff just didn’t want to be here."
• "Will never visit a chef and brewer again... Staff just don't care."
• "Only seemed to have very young staff on apart from I'm guessing a supervisor guy who was running around doing most of the serving and order taking."
• "Landlord/Manager was very grumpy and a little rude."
• "The staff were no where to be seen."
• "Not one single staff member came over to check to see if he was alright or offer him a glass of water, they all just blanked us."
• "The staff had a don't care attitude and when we came to pay the deposit wasn't taken off the bill."