Stonegallows Inn Reviews Summary

Service

Pros:

• "The ordering process was straight forward and the waiting staff were most proficient and helpful."
• "On the plus side staff are extremely friendly and polite and service was very good."
• "Staff friendly and attentive."
• "Staff are attentive and friendly and all in all, a wonderful experience!"
• "All the staff were helpful and friendly pointing out where sauces etc were available."
• "Fast and friendly service."
• "Staff friendly and professional."

Cons:

• "Poor customer service when trying to book a table, unhelpful staff member on the phone."
• "Went out for a meal, staff didn't want to know, tables not cleaned."
• "Waitress unapologetic and tried seating 6 of us on a table for 4 that was booked for another family."
• "The bar staff were incredibly unhelpful and rude, and could only provide a 'computer says no' response to any questions."
• "Also Cara one on you waiting staff was very rude."
• "I advise against ever going to this place the service is terrible."
• "Manager very rude and unhelpful! Will never return!"

Food Quality

Pros:

• "You can get pub classics for 2 for £11.99, and they're big portions! Very worth the money."
• "The meals were delicious! The portions were massive definitely worth the price."
• "Came in for breakfast this week with two vegetarians and a vegan. The manager double checked the ingredients in the veggie sausages and bread both of which were vegan."
• "Ordered the steak today, and asked for it medium rare... Was not disappointed as it was cooked to perfection!"
• "Food portion to money ratio is amazing."
• "Nice fresh food, nicely presented. Excellent value, nice surroundings."
• "The scampi was cooked to perfection with a golden, crispy outer layer, while the inside remained succulent and full of flavor."

Cons:

• "Mushy peas and mashed potato and baked beans looked like and tasted like they had been microwaved to oblivion."
• "Poor quality food, bacon was swimming in brown watery fluid."
• "Restaurant was absolutely filthy, food was under cooked and burger roll was so greasy and covered in fat the bun was soaked, black and unedible."
• "Food poor quality not very hygienic conditions in kitchen and restaurant flies on plates on occasions."
• "The children's pasta wasn't cooked and was rubbery."
• "Food came out wasn't very impressed at all with the amount we got with the price we payed."
• "Food awful. Wish I had ordered the veggie sausages, probably more meat in them then the ones made of soggy sawdust given today."

Cleanliness

Pros:

• "Nice and clean inside."
• "First time visiting today, very clean and tidy pub."
• "Very clean inside."
• "Tables looked tidy and clear."
• "Toilets really clean."
• "Bar clean."
• "The food was of good quality and was hot."

Cons:

• "So disappointed, only places to sit with my young children was in the 'adult section' which was poorly signed."
• "Very dirty and run down."
• "I’d hate to think what the kitchen was like with the seats/tables and toilets being disgusting."
• "Lovely food and service but the place itself is filthy."
• "The place was filthy, dead bugs on the light shades."
• "Ladies toilets stank and walls and paintwork were filthy and kids play area had a few dangerous areas."
• "The customer service yesterday was shocking … and the cleanliness and smell of the toilets in the building were equally so."

Value

Pros:

• "Value for money as burgers are BOGOF on Fridays."
• "Various offers on food & drinks on different days of the week giving a great saving on original prices."
• "Great Tuesday mix and match offer. Just £8 per meal, very generous portions and fills any appetite."
• "A good place for a family meal. A varied menu and good size portions."
• "Good food for the price of it, good quality for pub food."
• "Good standard commercial pub food at low prices."
• "Sunday roast, chicken or beef, is a very good deal."

Cons:

• "£35 spent on two meals and 2 drinks which most of was wasted! Will not be eating in a hungry horse again!"
• "Food came out wasn't very impressed at all with the amount we got with the price we payed."
• "Very expensive for what you actually got, didn't hang around for dessert."
• "Drinks a bit pricey.. got a get their dosh in some how."
• "Food not particularly warm."
• "Food poor quality not very hygienic conditions in kitchen and restaurant flies on plates on occasions."
• "The meals were not good at all. They were not very hot. Almost cold."

Atmosphere

Pros:

• "Nice interior and has an adult quite area as well as a section for families with a good outdoor seating and children's play section."
• "They have a play park for children and outside benches as well. Lots of car parking spaces."
• "Lovely outside area with benches for the summer and a place for the children to play."
• "Very nice atmosphere, kind staff and very well presented and nicely cooked steak."
• "The choice of food is fantastic and it's hot and the pub is clean."
• "The revamped menu is lovely and we made use of the very good daily deals they offer."
• "Quick service, could've eaten outside and also a play area for the children."