The Pooley Bridge Inn, Pooley Bridge Reviews Summary

Staff and Service

Pros:

• "All staff very friendly and very helpful."
• "Service was great - our waitress Vanessa was wonderful! All staff were really friendly and accommodating."
• "Stayed for 2 nights over the bank holiday with our dog Zack. All the staff were very friendly, the room was good, parking was free in the carpark and the breakfast was also very good."
• "Service was really fast and polite, seating us quickly and asking us if we were ready to order."
• "The staff were all friendly and chatty, especially Sarah and Cindy at breakfast."
• "Staff were amazing. Very responsive to requests, very friendly and professional."
• "The staff are very attentive and pleasant."

Cons:

• "Night ruined. In restaurant. Bad service. Looked apparently looked after by a guy called Carl no we wasn't he was dreadful."
• "However, they weren't coping with the volume of customers so the staff weren't helpful or friendly."
• "Very poor service, staff act like they don’t want you here."
• "Service was poor in terms of offering us drinks so we left."
• "It was chaotic and we couldn't get answers to simple questions or even cutlery, for that matter."
• "Service was hit & miss, can't say we felt that welcome."
• "This poor review is almost purely based on the absolutely terrible service from one staff member who appeared to be the miserable manager."

Food Quality

Pros:

• "Enjoyed a lovely meal."
• "Excellent vegan selection."
• "Everything was very tasty and cooked perfectly."
• "Food lovely, especially the breakfasts and service very friendly and prompt."
• "Everyone enjoyed their meals. Portions were large and delicious."
• "The food was lovely, prices are reasonable."
• "Food was delicious with lots of great choice for a vegetarian."

Cons:

• "The mains had been under the heat lamp baking for far too long, and you had to saw the fried egg in half with a steak knife."
• "The food wasn't very good and the vegan food was largely inedible."
• "Macaroni and cheese was so bad."
• "Sadly the kebab mains dish were ruined with too much v hot sauce over the whole meal, (even the salad)."
• "Sadly, the food was below average."
• "Food is really average though for the price."
• "The food was not great, the burger bread tasted stale."

Accommodation and Amenities

Pros:

• "The family room was spacious and clean."
• "The beds were really comfortable and the room, super clean."
• "Rooms are comfy with everything you need for a stay."
• "The room was spotless and lovely."
• "The USB charging ports in the rooms were a lifesaver, especially since I had forgotten my charging plug."
• "The rooms here really are top notch, comfortable and well appointed, some with balconies which are a lovely addition in the summer / first thing in the morning."
• "The rooms where modern but traditional, cosy and clean."

Cons:

• "The Room was newly renovated and quite small. Compared to other similar hotels that we have been this place was pricy for what we got."
• "Not ideal if you have a lot of luggage and a top floor room but that’s a minor issue."
• "The downside of our stay was instead of double bed there was a twin bed, the shower leaked (good power though!), and the smell downstairs at the gents was horrendous (very clean at the ladies in contrast)."
• "Rooms are comfortable, but a bit dirty and like most pubs, hot and noisy."
• "The room seem to be recently renovated, but the quality of the details are somehow lacking."
• "The eating area was very busy, and a little cramped."
• "The stairs are very steep and narrow so if one have luggages can be complicated."

Value for Money

Pros:

• "Serving a decent range of meals at pretty much the same prices as the others."
• "Friend staff and descent prices.. you cannot go wrong!"
• "Food delicious and reasonably price."
• "Prices decent, free parking (a rarity in PB), food nice and good portions."
• "They serve well prepared food and drinks from the bar."
• "For guests driving in, the hotel provides free car parking, which adds to the convenience."
• "Food as usual was great - Gammon steak with pineapple and eggs. 10/10"

Cons:

• "I think the price was a bit too high for what they offer, but it was a fine stay."
• "Food over all was reasonable though overpriced £17 for a burger... has to be pretty special."
• "The food quality was nice, albeit a bit pricey."
• "Drinks prices were ok, a little higher than I was expecting but maybe I'm just out of touch."
• "Nearly £30 for 2 lunches and 2 glasses of cordial orange."
• "Our bill was sixty something pounds which I felt wasn't worth the ambiance or the food."
• "£5 50 for a pint of Stowford Press cider was the most we paid throughout our stay on the Lakes by far."

Atmosphere and Location

Pros:

• "The building was nice with reasonable atmosphere."
• "The location is central in the village, the decor inside is trendy and stylish."
• "Large beer courtyard at back and street side tables outside to watch the world go by."
• "Right on the bank of a rover it has some lovely views."
• "This is a gem of a place, great for walks, scenery and exploring Ullswater."
• "Great location and gorgeous building."
• "We sat outside for a few drinks and the atmosphere and the setting of the place were both great."

Cons:

• "However, they won’t tell you that sitting inside has 20 percent service tax. While sitting outside doesn’t have a service tax."
• "The pub doesn't look anything special from the outside, but it's REALLY nice when you go in."
• "To me it was the atmosphere of a lunch time. Bright lights, dogs in the pub, nothing different to make it a relaxing evening."
• "The pub looks amazing and so does the food but the staff were so rude seemed very much like covid times!"
• "Only minor gripe is when dogs inside start barking it can get noisy."
• "The court yard and the pub was beautiful. Outside heated and sheltered."
• "The pub itself looks lovely and it's nice that it is dog friendly and they even have lots of dog bowls."