Mary Dillwyn Reviews Summary

Customer Service

Pros:

• "Excellent customer service. Greeted on entering and shown to a table."
• "You must keep Katie by any means necessary. She definitely went above and beyond for me and my nan today."
• "Booking online was easy. We were made welcome as we entered the restaurant."
• "The service was outstanding and we were looked after very well and didn't complain as it would have ruined the evening."
• "Fantastic place to eat. We managed to book a last minute place and so pleased we did. Amazing atmosphere. Friendly service."

Cons:

• "When we first walked in the lady who was polite didn't show us to the table we had reserved, she just give us directions."
• "First impressions was great, environment was clean, staff very friendly. We booked a table for within an hour and chose table service. Online booking was very easy. Staff were very quick in seating us and table service was perfect."
• "The manager spends too much time chatting up the ladies rather than running the restaurant."
• "Very disappointing food, wrong meal cooked ordered Risotto, pie and chips arrived (wish we had kept it!) when risotto arrived it was awful bland and tasteless."
• "Come here fairly often, like the food and place is nice. Staff are usually good but tonight it's been awful. Super slow service, waited over half an hour for the bill to come after asking, long time to take food and drink orders."

Food Quality

Pros:

• "Great lunchtime menu and the food was excellent too. Would definitely recommend."
• "Lunchtime menu, and I witnessed the chap painting the blackboard with the latest offers, the lunchtime menu was excellent."
• "Food arrived in around 15 minutes. Food looked amazing, smelt amazing."
• "Overall we had a good experience, food was good, drinks were nice and arrived as we had ordered."
• "This is the Second time for us to visit your restaurant and have to say on both occasions Our meals have been Delicious!"

Cons:

• "Food was ok ish. Had surf and turf which was an 8oz sirloin and battered prawns with a strange green sauce called Chimichurri. Asked for medium rare. Steak was mostly dry and was due to it being so thin the small think part of the steak ok."
• "The menu was more fine dining than when I visited before but the food unfortunately didn't reflect it. The food was nice but the price wasn't!!"
• "Food was amazing and very good value. Wait for food was a bit longer than we would have liked but staff were friendly and I will definitely go here again."
• "The food was very nice, the best cauliflower buffalo wings I have tasted, and the fries were very nice along with a pleasant atmosphere."
• "Very warm welcome when entering the restaurant. Waiter came quicker taking drink over and start order. Food came out quickly and was delicious. Amazing service! Mary Dillwyn is a local to be and is always amazing!"

Value for Money

Pros:

• "The food itself was delicious and so well cooked, I thought the level of food quality was excellent for the price and with generous portions too - Our entire party was left very impressed and satisfied!"
• "A nice Marston’s pub, with a menu feeling like a cross between a chain and an independent restaurant. Three choices for pie of the day - I went for steak and ale, and they were happy to swap my mash for sweet potato fries."
• "Lovely pub! Went in January, had the lunch menu, lovely welcome from happy staff. The place was warm, as was the atmosphere. Food was really good, perfectly served with a smile, what more can you ask for?"

Cons:

• "My only reason for not returning would be the overpriced menu. 🫣😞"
• "Firstly, staff were amazing, obviously busy and the review isn't a reflection on the staff. The food was nice but the price wasn't!!"
• "We paid £14.95 for fish and chips. It took a did. Amazing atmosphere. Friendly service."

Cons:

• "The manager spends too much time chatting up the ladies rather than running the restaurant."
• "When we first walked in the lady who was polite didn't show us to the table we had reserved, she just gave us directions."
• "Not too impressed with the meal. Steak was not cooked the way I wanted...asked for medium Well...got Medium rare."

Food Quality

Pros:

• "Great lunchtime menu and the food was excellent too."
• "The mixed grill however was a different standard cooked to perfection and everything was hot and tasty."
• "Lovely pub! Went in January, had the lunch menu, lovely welcome from happy staff. The food was really good, perfectly served with a smile."
• "Upon arrival of both starters and mains the food was incredible, at both course all food came out hot and at the same time which is no mean feat in an already busy pub and for a party of 16!"

Cons:

• "Food looked amazing, smelt amazing, but with the cod and chips was really disappointed ☹️."
• "The food was nice but the priced wasn't!! We paid £14.95 for fish and chips."
• "Since I last visited there had been a menu change. The menu was more fine dining than when I visited before but the food unfortunately didn't reflect it."
• "Lasagne, fine, gammon fine Sunday lunch nor so clever, a small slice of the 3 meats which cover the green bean medley which is sooo al dente."

Atmosphere & Decor

Pros:

• "Great decor, smartly laid out spacious dining room area."
• "A nice Marston’s pub, with a menu feeling like a cross between a chain and an independent restaurant."
• "Lovely dog friendly pub with great bar staff. Food was delivered so quickly even though the pub was so busy."

Cons:

• "The only negative was that the ladies toilets smelled strongly of urine and the water hardly came out of the taps."
• "The place was very clean and bright. Our table server was amazing, very polite, friendly and professional."

Value for Money

Pros:

• "Great eatery, good on price, good food in terms of quality and quantity."
• "Lovely three course Christmas Dinner today. Nice table for our group, all laid out with crackers. Plenty of food for all three courses."

Cons:

• "Food menu was quite disappointing regarding vegetarian options."
• "My only reason for not returning would be the overpriced menu."