Travel Republic Reviews Summary

Hotel Quality

Pros:

• "Lovely little accomodation. Over looking the harbour. Well equipped kitchen."
• "Rooms cleaned daily, nice buffet breakfast."
• "The hotel was excellent with friendly staff, lovely restaurants and a nice beach setting for a relaxed holiday."
• "We love this hotel. It is efficient and very friendly."
• "Excellent hotel in a perfect location on idrive. Amenities and eating options are multiple and affordable."
• "The staff everywhere throughout the hotel were courteous and very helpful."
• "The meals were all buffet style and there were always lots of options to choose from, the quality of food was generally very good."
• "Staff very nice and so helpful. Rooms very nice and bed comfy."

Cons:

• "The hotel was unsafe, dirty and very noisy."
• "We had a very expensive holiday to Dubai... with water coming through the light fittings. A flooded bathroom floor."
• "I booked an apartment in Hylatio Tourist Village... room stank and on the wall was a mold."
• "But our problem is they don't seem to have good hotels. Ours said 4 star it was more like a 2 half star."
• "Avoid booking with Travel Republic. They advertise hotels on their website as 5 Star and post pictures of the hotel and facilities which are not a true reflection."
• "The worst travel agent i ever know... the sun star resort hotel 5 star's was not even a 2 star's horrible and dirty."
• "A toilet that continually had the water running and a blocked toilet."
• "We got a room…. room stank and on the wall was a mold."

Customer Service

Pros:

• "Excellent hotel, wonderful staff, especially Havva on reception."
• "Found all staff to be very cheerful and helpful."
• "The staff in the restaurant were efficient and welcoming."
• "Great people to deal with, they were knowledgeable and efficient in all my dealings with them."
• "Both staff and management focus is absolutely on ensuring a pleasurable guest experience."
• "The staff everywhere throughout the hotel were courteous and very helpful."
• "Very friendly and professional staff always ready to help."
• "The Help Desk Girl was brilliant and within 5 minutes had reassured me, changed our Samui flight so it could connect and rebooked our Etihad flight on its new time."

Cons:

• "Travel Republic still won't resolve my complaint. They refuse to take any responsibility despite taking my money."
• "A toilet that continually had the water running and a blocked toilet."
• "Our holiday started with a nightmare... I spoke to Travel Republic and expressed concern about the connection and was reassured all would be fine."
• "No email address, no one calls you back. We are left to sleep in horrid conditions."
• "I am waiting for hours to speak with someone! My intention to call them is just to confirm my hotel booking."
• "Travel Republic not as organised as Jet 2. The holiday was great, travel republic s organisation was a bit poor."
• "The worst travel company and very rude workers."
• "Tried to contact them, was on the phone so long my phone died on me."

Value for Money

Pros:

• "Travel Republic provided an excellent service as usual."
• "Price-wise, Travel Republic consistently delivers competitive rates."
• "The price of the hotel were a lot cheaper than any other online agents."
• "Best company and very reliable. I've booked many trips with them and a recent one to Thailand for a big group of 19, I was a little apprehensive and was worried about any glitches because I booked it all online by myself, everything was perfect from flights, hotels to transfers!"
• "Great service, good flight times and prices, got cheaper booking with travel republic than other airlines."
• "I have been using Travel Republic for quite a few years now for various types of holiday & have always been given excellent customer service."
• "Travel Republic's rating method is absolutely spot on! If you want to get an accurate rating on hotels this is the place to get it."

Cons:

• "We had a very expensive holiday to Dubai... It represents less than 2% of what we paid."
• "Had the worst experience with Travel Republic. Paid for an upgraded room but they booked me the cheapest one."
• "Very inconsiderate travel agency! We booked a very expensive holiday with them and paid in full."
• "Just arrived in Thailand for our dream holiday with our 16 year old son, we booked a 2 bedroom suite and the accommodation we booked with travel republic doesn’t exist."
• "AVOID!! These people are nothing but glorified thieves. I booked a holiday for New York yesterday. I paid the booking fee, almost 200£. A few hours later I found out it will take a few months to sort my Visa out so I contacted them to cancel the holiday."
• "MISSING MONEY. I booked a 5 night stay costing £1773. I'd seen it as a great deal and subsequently made the booking."
• "Booked a holiday with Travel Republic, an hour later received a phone call telling me the price had gone up!!! Pay the extra £40 or cancel it."
• "Do not use this company, money grabbers , had my mother crying over the phone when she already gave them plenty of notice to cancel her sister as she was diagnosed with cancer."