Specsavers Opticians and Audiologists - Kingston Upon Thames Reviews Summary

Customer Service

Pros:

• "Ever since I ve worked with the Specsavers Kingston I found comfort, the services were fast calm great attention towards me helpful support when you re worried amazing staffs respectful to costumers at all time I really appreciate all of the members of staffs thank you."
• "Miss Simleen Thakar - absolute star with her patience, expertise and kindness."
• "Good experience today at Kingston branch. Has a good laugh with the technician she was very professional, by explaining the process, what to expects."
• "Abigail was so friendly and energetic. It was very refreshing too see someone who enjoyed their job and knew their stuff!"
• "The arm fell off my husbands glasses whilst shopping in Kingston. We went into this branch of specsavers and even though they had many customers the staff were so helpful and friendly and after only a ten minute wait the glasses were repaired with no charge. Excellent service!"
• "Brilliant service from all staff. From eye test to contact lenses for my son and choosing our frame afterwards. Really made us feel comfortable."
• "The two ladies that assisted me on my visit for contact lenses were absolutely wonderful. Fully engaged in actual conversation and so polite."

Cons:

• "TERRIBLE service. I had to wait almost 2 weeks for my glasses after they said it would take 6 days."
• "Terrible experience!! Collecting the gglasses last 2 min, you put it on and off. That's all!!"
• "Manager rude, unhelpful and unfriendly - like an optician version of Basil Fawlty who sees customers as an inconvenience."
• "Specsavers Opticians Kingston Staff Absolutely Rubbish. Ghastly Staff. So infuriating, No customer services skills at all."
• "They're really cramming people through... my appointment was at least 45 minutes late."
• "Worst experience ever, they lost my mother's frame then reordered it and lost again."
• "Had rude experience by woman I had appointment with... Bad attitude was going to buy 3 new glasses over 540 pounds but not now."

Quality of Care

Pros:

• "I thought the service at this store was great. The eye test was thorough and I was not kept hanging around for ages."
• "Was anxious about going to get my eyes tested after a few years of not getting a checkup, turned out it was no big deal and everyone made me feel comfortable."
• "To be fair to SP, they then rectified the problem within three hours and delivered the glasses to my home, so they were attentive and responsive to the problem."
• "Really impressed with the measures put in place to keep all staff and customers safe."
• "I've been coming here since my eyes started deteriorating. The staff are lovely, they do such a good thorough job to assure my prescription is perfect, which is always is."
• "Was seen almost straight away for an eye test. Very helpful staff in choosing frames and didn't try pushing the more expensive one."
• "I received an excellent service at Specsavers opticians in Kingston upon Thames."

Cons:

• "Avoid. Wrong prescription caused migraines and eye pain."
• "Had an eye test 2 weeks ago, the lady who signed off my prescription didn't seem very qualified."
• "Avoid at all cost, especially their opticians."
• "I received the wrong prescription and no apology - after getting retested a month later elsewhere due to eye strain and headaches!"
• "Ended up with glasses which were worse than my old ones."
• "SHOULDN'T of gone to Specsavers, three attempts with three different technicians and they still couldn't get my prescription right."
• "A week later, turns out the prescription was way out as were the type of glasses I needed. The pupil distance was also out so I was experiencing double vision."

Accessibility and Convenience

Pros:

• "They also offer great discounts on eyeglasses and sunglasses. What a treat!"
• "The value of this company compared to Boots or Vision Express is unreal, saved a couple of hundred quid and my lenses are thinner than Zeiss ultra high index."
• "Very smooth set up all covid checks initiated before arrival and all the staff very extremely courteous & knew the shop protocols and explained them concisely very good shopping experience I would certainly recommend."
• "Made appointment online the night before. Arrived on time, seen quite quickly."
• "I got my glasses here actually. It was a very quick and efficient service."
• "I've been going to this store for a long time and the service I have received and the products I have bought are always first rate."
• "Recently had a fault on one of my hearing aids. Replaced by another hearing aid whilst my hearing aid was repaired."

Cons:

• "There’s long stairs to 1st floor, once you ask I want to be seen in ground floor due to our difficulty, Aggressively they answer NO!"
• "Why every time I get there it’s always so long? My appointment was scheduled in advance wasn’t it?"
• "I made an appointment on Thursday for 11:20, they kept me waiting till 12:20 and when I made a complaint they gave me another appointment for 13:20... I was kept waiting till 2pm."
• "Don’t book an appointment at this place unless you have time to waste. I booked an appointment at 9:30 am, at 10:30 am I was still waiting, being completely ignored."
• "They lose the star for making me climb the steep stairs unnecessarily! Did suggest they make an allowance for disabled (me) or elderly as I has to go upstairs and then was told my appointment was downstairs!"
• "Terrible, long waiting time, terrible customer service, money hungry, no aftercare."
• "I have to say that this Specsavers in Wimbledon is the slowest. No matter what I go in for I'm forced to wait."

Staff Attitude and Professionalism

Pros:

• "Went into the kingston branch today needing some accesorries and re tightning very last minute and was served by Lola who i must say is a credit to the business."
• "The people concerned were all so pleasant, helpful and explained all that they were doing."
• "Have now been a customer with Kingston Specsavers for over 6 years. EVERY time I visit the service always really impresses me."
• "Abby made me feel valued and even suggested frames for me with a great understanding of the look I was going for."
• "Stephanie was wonderful when I was collecting my frames; she again went above and beyond to make sure I was comfortable."
• "Some staff just go above and beyond. My son struggles with a neurological condition and can be quite anxious when visiting. One member of staff, Anthony, has always made him feel comfortable and welcome."
• "Just would like to commend the amazing and kind service from Zahira at your Kingston branch."