Halfords Autocentre Harrow Reviews Summary

Customer Service

Pros:

• "First time bring my car to Harrow Halford auto for Diagnostic, after they find out the issues got the next appointment to fix the issue quick turnaround. Great service from Muzi, and Halford teams. Would go back again. Thanks"
• "An absolute satisfaction. MUZI who I felt was by far the most professional and friendliest person ever who actually cares about people and their problem booked my appointment for my van on the same day as I had an emergency and they served me very well. Muzi Thank you. Speak to him for anything he is very knowledgeable person as well."
• "Fantastic service, the guys were so nice and helpful. My front light bulb needed replacing which they did very quickly and even fitted my windscreen wipers and filled up the washer fluid for free. 10/10 recommend"
• "Really good customer service from staff member who was covering from Finchley branch."

Cons:

• "We had booked an appointment for an MOT. We dropped the car off and came back home, to receive a call from them to collect the car back as their MOT machine was apparently not working."
• "On top of that, the staff is extremely rude, have a bad attitude and do not even stop to listen to the customer."
• "They didn't however fill up my adblue which I didn't mind paying for. The service report was vague and no details as to what was carried out."
• "Very bad service, I booked the replacement of my 4 new tyres, wheel alignment and wheel balancing. After the service, my locking nut was not there and on motorway, my wheel balancing was not done properly."

Quality of Work

Pros:

• "My car's AC was not cold last summer. Taken to Halfords Harrow. The next day, Muzi told me to take the car back. They had topped up the gas."
• "The team has just replaced the gas discharge bulb in my car's headlight, which was a challenging job. The technicians and the centre manager were all very polite, friendly and punctual."
• "Had my Brake Oil changed at this branch and the staff were very accommodating and patient."
• "I don’t usually do Google reviews. My car was looked after by Muzi and his team. I came in for an MOT. They did a fantastic job. Muzi especially was very helpful, knowledgeable."

Cons:

• "Previously took my car to Halfords autocentres Harrow, they worked on it before and made my car feel even worse than before."
• "Paid for a major service and paid for an oil change. 1 month later my engine blew up on the M25 leaving me stranded on Christmas day."
• "Very bad service, they will fail you unnecessarily on MOT and give you a list of jobs to do and even on advisory they suggest it as dangerous to drive."
• "Rip off merchants. Was told my suspension was faulty, so they failed my MOT. They were quoting ££££."

Integrity and Honesty

Pros:

• "Was recommended this place by my insurance company. Managed to get an appointment quickly compared to all the other Halfords in the area."
• "Manager Paul was very helpful, knowledgeable, honest and professional. This was my 1st experience with Halfords Auto Centres and won’t be the last. Highly recommend!!!"

Cons:

• "I spoke to someone called Richard who was extremely disrespectful, screamed at me and was of no help at all. He refused to hear a word and had the most impolite attitude!"
• "They are overpriced - parts are charged 3x rate. Thank god, I found Formula One which is a reputable garage in the local Harrow area."
• "Took my car for a full service here today, they were extremely efficient with the service and letting me know all the repairs that needed to be done. Agreed for them to do the work needed on my car and honestly it hasn't driven this smoothly in ages."
• "Updating review after second visit for MOT. The car failed on 4 items, one of which was clearly wrong according to two independent mechanics."