Portofino Restaurant Reviews Summary

Atmosphere & Decor

Pros:

• "Lovely place with lots of character."
• "The building is amazing inside."
• "Service was excellent and the atmosphere of the building is amazing."
• "Great atmosphere here and the serving staff are very busy but effective."
• "The decor is absolutely wonderful, the tiles pillars and arches really give the place a sense of style and lends a certain x factor to the experience."
• "Beautiful environment with lovely atmosphere 🥰 nice place to take photos."
• "The building itself is stunning its worth going just to see the inside of the restaurant."

Cons:

• "The restaurant is very noisy, with lots of people in a small space and with a high ceiling."
• "Only downside was it was very noisy that we struggled to hear each other when talking without shouting lol."
• "Where we were sat it was difficult to hear due to the building which is beautiful, but creates a lot of echo and sound."
• "No one checked throughout our meal if everything was ok with our food."
• "We were in and out in 45 minutes and felt quite pressured."
• "Car crash of a place will not be going back. People just ram packed in service was all over the place."
• "The restaurant was full, there was not much room between the tables, very noisy as well."

Food Quality

Pros:

• "Amazing food been several times and each time the food and the service gets better."
• "Pizzas were delicious and fresh...the desserts were so amazing I polished off my daughter's too!"
• "Best mussels in town (hardly any other place in town serves mussels, to be honest) and great lunch menu with pasta/risotto options."
• "Risotto is very well cooked with plenty of flavour options!"
• "Pizza is very well cooked, nice and thin base with great topings."
• "Proper authentic Italian food."
• "The food is fantastic, and the service is of a very high standard - one of many visits."

Cons:

• "Staff actually argued with me about the inedible food."
• "Calamari clearly not made on site. Onion rings not made on site. Ice cream certainly did not look authentic Italian!"
• "Pizza undercooked, chips raw and pasta could have been made by a child..vile."
• "The food was average, not very creamy carbonara, infact it was quite oily as was the king prawn pasta dish which lacked taste."
• "The food was tasteless."
• "The food was tasteless, the staff were pretty rubbish to be honest, messing up the bill, not checking up on the table and generally being a bit surly."
• "Took a while to get our order, the food was cold and had very little taste."

Service

Pros:

• "Service top notch."
• "Staff were very friendly and helpful. Service with a smile."
• "Not neglecting the waiting staff, they were very attentive and well mannered."
• "Really friendly staff."
• "The staff are efficient."
• "The staff were attentive without being overbearing."
• "The staff were friendly and always showed happy faces to serve us."

Cons:

• "Have had some good meals here although the last twice I have been they have messed up our orders twice after waiting an eternity for our food."
• "Also when food was delivered we were never offered any condiments e.g sauces or parmesan for pasta etc."
• "Amazed that waitress on seeing a full plate and a half of food being returned actually asked if we had enjoyed our meals!!"
• "28 lads went. for our smash night out it's got to be the worst place for service I have ever being to 1 lad could speak English the rest don't no and rather ripped us off with the bill."
• "Our meal was interrupted by the fire bell which was screeching for about 10 minutes, none of the staff reacted to it."
• "Different waitress brought the bill, no deductions at all!"
• "Terrible food and terrible service, not once did anyone ask if we enjoyed our meal."

Value

Pros:

• "Good tasting, fair quality food for a great price."
• "It's not that expensive either!"
• "The Happy Hour menu is fantastic value."
• "The prices are really reasonable, so I'd definitely recommend going."
• "Three two course meals and a drink each amounted to less than £50."
• "Very reasonably priced."
• "Food good and reasonably priced."

Cons:

• "At £14 I expected more flavour."
• "£21 for the fillet of beef stroganoff and it was luke warm and the portion size for that price was not worth it."
• "Deserts are a bit pricey."
• "A breathtaking increase to prices, lunch for 2 with a garlic bread starter, 2 main courses and 2 drinks used to be @£20-22 but is now £35."
• "Sick to death of being charged a tenner for a starter or pud or 20 for a main or a stupid amount for a 'refillable' drink which just makes eating out as a family a rare treat."
• "High prices although small portions lead to an extraordinary sad price-performance ratio."
• "The £18 chicken special I had today was the most plainly presented dish I have had in a long time."