Address: London Rd, Uckfield, TN22 3EA, United Kingdom
Phone: +441825713793
Rating: 4.9
based on 190 reviews.
Customer Service
Pros:
"Customer service was brilliant and made you completely confident in what you were buying."
"He made sure we were never out of pocket, and never without a car, so we are so grateful."
"Adrian and the team looked after us really well, going above and beyond to make sure we were completely happy."
"They promptly took the car in and got the issues sorted plus provided a courtesy car despite the problems not being covered by the warranty and being fully booked."
"His after-sales service is also excellent."
"The service is first class and the sales team could not be faulted."
"Great customer service."
Cons:
"Would never accept the blame and rude over the phone."
"You just have to suck up the £100's loss and walk away, very frustrating."
"Pushy sales constantly trying to get more money off of you."
"Fobbed off every time I rang up to try and get the problem resolved."
"Pushy sales constantly trying to get more money off of you offering warranty only up to 250 which pretty much covers nothing."
"Slightly bemused that I couldn't take the logbook as a trader and the trader stated it was the law which is misleading."
"Had prop shaft bearings fail within months of fitting."
Vehicle Quality
Pros:
"The car had been serviced and MOT before I got it."
"Best of all my new one was delivered all the way to High Wycombe as part of the deal."
"The new car I picked up was fully service and prepared to a high standard."
"The stock available on site, seemed to be of a very good quality."
"The car itself was immaculately prepared, a very good example and reasonably priced."
"Considering the vehicle had 106,000 on the clock they replaced front discs and pads."
"The car was even delivered to our house in Bromley immaculate with half a tank of petrol!"
Cons:
"Bought a 2008 BMW 3 series for £10,000 before Christmas last year from Stratton car company... It then broke down another 3 times after that in the course of 3 months."
"Toyota celica ....mot not done despite them having told us twice if had been, we had to get the mot done, advisories galore and they wouldn't do anything about them."
"Nice & friendly but terrible mechanical parts supplied and installed."
"A month or so into ownership of the new car I purchased developed an engine warning light."
"Toyota celica ....It started well but very soon went downhill."
"Toyota celica ....collected the car the first time to find it had been damaged whilst with them."
"Paid a considerable amount of money for it and later on the door skirt bonnet and wings started peeling in big portions!"
Company Integrity
Pros:
"Stratton are genuine, hardworking, reliable and trustworthy."
"I cannot recommend highly enough."
"Excellent. A trustworthy family run business with approachable and caring people."
"They go way beyond the extra mile, calmly making life as easy as possible through a breakdown in my old car."
"The whole team here are fantastic; knowledgeable, honest, professional and more importantly, very friendly!"
"Simon is someone who seems to genuinely care about his customers and will go above and beyond to provide a safe car in the best possible condition."
"A genuine, brilliant service from start to finish that I would highly recommend."
Cons:
"I unfortunately encountered some hidden issues with the car (nothing to do with the dealer and nothing the dealer could have known about pre selling the car as it was a hidden issue that wasn't mechanical)."
"Firstly it broke down 3 days after buying it."
"The last time it broke down was enough for me and after having days off work, petrol costs taking the car to be repaired I wrote a formal letter asking for my money back."
"My partner called up checking a car was still for sale... On our way up about halfway into the journey he says someone's just turned up and is interested!"
"Now had a wishbone fail within 12 months of installation with no reimbursement."
"Had prop shaft bearings fail within months of fitting."
"Difficult to find decent reliable repair garages these days!"