Harley Psychiatrists Reviews Summary

Booking and Administration Process

Pros:

• "The process of arranging the appointment was excellent and due to the very efficient admin team."
• "The receptionist was very friendly and accommodating."
• "Holly from the admin team going the extra mile to help with my care."
• "The secretary Tammy has been exceptional with helping me with reaching the doctor and tracking my prescriptions, letters etc."
• "The admin team have been fabulous, I nearly forgot one of the forms I needed and hadn't set something up for my remote sessions, but I need not have worried."

Cons:

• "The admin team would be set on my paying for an appointment for everything."
• "Admin staff were unhelpful about 6 occasions when I tried to contact them."
• "The admin team has answered my emails and questions consistently and promptly. I believe the psychologists/psychiatrists are being overworked and the fact that everything is online makes it feel less ‘individualised’."
• "Disappointing service, inconsistent admin processes, and dismissive staff."
• "They are quick to call me soon after my appointments and ask for hundreds of pounds for the next session, but they hardly pick up their phone and/or get back to emails very slowly, if at all."

Quality of Care from Clinicians

Pros:

• "The clinician Consultant Psychiatrist involved in our case was very kind patient and overall excellent in every way."
• "Both the psychiatrist and psychologist I spoke to were incredibly professional, understanding, and listened to everything I had to say."
• "Dr Bruna is literally amazing, she is so understanding and has been very patient with me in trying to find the right medication and dose for me."
• "My assessments have been really thorough, I’ve always been given the opportunity to ask questions and speak really openly in my appointments."
• "Dr Soobramoney was easy to talk to and be open towards about my struggles."

Cons:

• "The psychologist made clearly visible annoyed and frustrated facial expressions which she thought I wouldn't notice (I did)."
• "The psychiatrist I saw was impeccable, he offered not only a safe space but also an enjoyable process."
• "Dr Tunstall, the psychiatrist I chose, is unremarkable and I find him to be a little dismissive."
• "Dr Farhana Ahmed understood my son almost straight away through her assessments."
• "Every one I have dealt with from booking through to consultations with doctors have been wonderful and very caring."

Cost and Value for Money

Pros:

• "Sure I'd prefer if the cost was a little cheaper, but I had gone into this expecting paid monthly follow-ups to get the correct dosage."
• "The service is very fast, an initial assessment was booked within 2 weeks of my call, the following booked 2 weeks after as well, there is no excessive wait time."
• "I would definitely recommend and have done so already."

Cons:

• "The tablets were life changing, however like most people, I cannot afford to keep paying £195 for each follow-up appointment."
• "Value for Money: Cost was high especially for follow-up fees too and not proportional to the care that was given."
• "I have spent much of my life coping with inconsistent results, a lack of understanding of my own behaviour and how to manage it."
• "I feel compelled to say that Dr Tunstall and my therapist Olga Pacholec has changed my life for the better in ways I didn't even imagine were possible."
• "Don't touch with a barge pole! They take all your money then refuse to answer your emails or return your calls."

Medication Management

Pros:

• "The medication I was given has changed my life, in addition to fully learning about ADHD and understanding why I always felt more upset/ angry/ emotional/ suppressed/ exhausted than everyone else."
• "The treatment plan was extremely more effective than the treatment I received at the previous clinic."

Cons:

• "I have not given 5 stars as there have been a few bumps in the road Harley seem to be working to resolve."
• "After the second assessment and within about a week and a half, I received notification from my Chemist that my medication had arrived. Be aware that the costs can vary and until you are able to go back to your local GP on a shared care agreement, you will have to pay the private rates which for me was just over £90 per month."
• "He seemed helpful and after a couple of appointments which cost £195 and barely lasted 5 minutes he offered to let me use the Skype chat to update him."
• "They are quick to call me soon after my appointments and ask for hundreds of pounds for the next session, but they hardly pick up their phone and/or get back to emails very slowly, if at all; this has been very difficult and draining for me."
• "My main reason for this was to get a clinical diagnosis for my ADHD as I think it’s something that has impacted my self-esteem. I have always known I was different, I had an 8-year eating disorder and comorbid depression as a result of feeling like I was not normal."

Communication and Follow-up

Pros:

• "The admin team always check in to see if I’ve received prescriptions, links to appointments etc which adds to the feeling of continuous care."
• "The admin team has answered my emails and questions consistently and promptly."
• "The secretary Tammy has been exceptional with helping me with reaching the doctor and tracking my prescriptions, letters etc."
• "The staff are really friendly and I had my appointment within a week."
• "The staff Stephanie she is lovely too talk to very helpful and friendly she set up my Skype for me as I've never used it."

Cons:

• "No email communications sent to my GP following the consultations."
• "During the session, they were very helpful, explained anything I wasn't sure of and just felt really easy to talk to. Didn't feel like anything was too much to discuss."
• "The admin and clerical processes are inconsistent and have resulted in several delays in me getting my medication - which has had a direct result on my day to day managing of life, and a direct result on my already elevated levels of anxiety."
• "They are quick to call me soon after my appointments and ask for hundreds of pounds for the next session, but they hardly pick up their phone and/or get back to emails very slowly, if at all; this has been very difficult and draining for me - every month since starting with Harley Psychiatrists I have had delays in receiving the follow-up letter which has resulted in delays sending it off to get my medication."
• "Disappointing service, inconsistent admin processes, and dismissive staff."