Acoustic Brasserie Reviews Summary

Customer Service

Pros:

• "Customer services was 10/10."
• "Shout out to the staff Sevilay and Giovani who provided the most impeccable service."
• "THE STAFF WERE SO FUNNY AND KIND, they joked with us and spent time with all the guests."
• "Service was professional and came with a smile, so important."
• "The owner was very pleasant and welcoming."

Cons:

• "The service was efficient but not exactly friendly."
• "The waitress didn't ask us how the food was once."
• "Waiter who took our order however was rude."
• "During our stay no-one cared to check whether we would like another drink or if everything is OK with our meals."

Food Quality

Pros:

• "The food was incredible and so reasonably priced for London."
• "5 star pancakes, 5 star coffee and unbelievable customer service."
• "Both brunches were made well, but it was a real shame that the locked eggs came out as boiled eggs."
• "The food was excellent and so very tasty."

Cons:

• "One of the dips sour."
• "The hot chocolate and the flat white tasted cheap."
• "Eggs undercooked, half the whites still raw."
• "The classic cheeseburger was so unbelievably poor."

Atmosphere and Ambience

Pros:

• "The atmosphere was lively, friendly and not obtrusive."
• "Lovely local restaurant! Polite and friendly staff with well-priced food and portions."
• "Very cozy atmosphere and incredible service, extremely friendly."
• "The restaurant had a good atmosphere and really pleased we found this."

Cons:

• "The restaurant gets especially busy in winter and the place seems to be too small."
• "The waiters were constantly hovering over our table."
• "The food is whatever. Nothing special."
• "A dish that was served cold was represented on the same plate after being microwaved in the kitchen."

Menu Variety

Pros:

• "Huge menu as well, lots of options."
• "A great variety with the menu as well."
• "The menu is absolutely massive, you'll be spoilt for choice!"
• "They have veggie and gluten-free options."

Cons:

• "Only one vegan/plant-based option that I could see on the menu."
• "Tasteless food, very disappointed."
• "Food is nothing special."
• "A dish that was served cold."