Marks and Spencer Reviews Summary

Staff and Service

Pros:

• "Very friendly staff. Lots of them have been working there for long. That means they also like it there."
• "Loved the experience on the suit department. The assistant Shariff was absolutely amazing."
• "The staff are so friendly and so professional. They are 5 stars."
• "Great customer service from the lady called Jackie from the first floor in M&S in Brent Cross."
• "The service there is nice and warm, every staff helps out, for example one of the staff gave my family some tissues when he was busy bustling around."
• "Staff are always around to help. They definitely go above and beyond to help."
• "One on one personal service when being fitted for an outfit. Time spent by the sales assistant was second to nun over the two days shopping experience."

Cons:

• "Assistants a bit too busy chatting. They need to keep their eyes open for queues forming."
• "Not enough staff on the floor. Hard to tell who is staff and who isn’t."
• "Rude staff at the mens clothing floor."
• "The limited floor staff around were chatting to friends and unresponsive to actual customers needing help."
• "Time consuming, nobody on the floor to help, 1 or 2 employees on the till, fitting room employee very rude."
• "Staff in this branch don't care about their customers."
• "Every time I ask someone for help everybody is busy or rude."

Store Layout and Stock

Pros:

• "This is one of the biggest Marks and Spencer's in London that I have been to so far there are so many different things to buy so many floors to go and see."
• "Big store with practically all items of clothing you may want."
• "Super shop. It has 3 floors from food to clothes for all genders. Always clean and organized with lots of choice."
• "Large, well stocked traditional UK high street chain. On three floors."
• "Full of varying produce and flowering plants and flowers. Plenty of room to manoeuvre a trolley as the shop is spacious. A wide variety of meat and vegetables with friendly approachable staff."
• "It was everything I knew and expected of a Marks and Spencer store especially in a major shopping centre, as ever it was always well stocked."
• "The Marble Arch branch is the treasure chest: a must-go if you want the total collection at the start of each season."

Cons:

• "Clothing area more spacious bit food hall still a nightmare to navigate."
• "Kids selection limited too, and looks cheap stuff, not quality."
• "The fresh vegetables and produce is of a high standard."
• "The female changing rooms in the Brent Cross M&S are so filthy that I won’t ever be going back again."
• "The branch lacked an eye-catching design and decoration, creating a rather uninspiring atmosphere."
• "Really good products however would benefit of better arrangements & organisation as everything is hard to find."
• "At around 8pm a lot of the products go on reduced prices but these are scattered around the shop."

Customer Experience

Pros:

• "I am 100% a M & S loyalist: since I was a teenager forty years ago. I am 100% always highly satisfied."
• "I love Marks & Spencer, I personally recommend this store as its huge and from clothes for the whole family to mouth watering food that will delight all your senses."
• "A genuine place for shopping and enjoyment with loveable food and play areas for kids."
• "Always had great service here."
• "A really lovely store to wonder around in plus there is free parking."
• "They make the weekly shop a pleasure."
• "I always leave this store with a smile. :-)"

Cons:

• "M&S Brent Cross has put the public at risk... during a major asbestos removal of its ceilings."
• "Slow slow queue in menswear department, I get near the front to discover I have an XL vest on an XXL hanger Grrrr!"
• "Lost its touch. M&S Food is beautiful no doubt. However this branch has a long way to go with staff, and queue order."
• "The self checkouts are meant to be quicker but the queue was even longer."
• "Not good today. Queue too long. Auto checkout machines are a nightmare."
• "Food options often sold out, for example 2 dine for £10 options. Quite a chaotic atmosphere."
• "Hate everything about this shop. Boring, pointless and deeply depressing."

Security and Safety

Pros:

• "The place is reasonably clean at times this can be improved but they clean their trolleys unlike many other supermarkets."

Cons:

• "Security stood uncomfortably close to me at the self checkout queue despite not having any reason to be and kept moving closer."
• "So I got Approach by Marks & Spencer security and he start intimidating and Accusing me to still something."
• "Worst experience in M&S awful how they employ security who follow genuine customers once they leave the store accusing them of stealing."
• "Absolutely appalling hygiene. As you can see there was a hair around the cheesy pretzels which is quite honestly disgusting."
• "I was in the store today... an unpleasant security man approached me at the checkout saying indignantly that I can't be in the store with a dog."
• "Appalling treatment to my wife and other females... This was terrible non existent service."
• "Awful customer service. I was charged twice for an item and had to go back to return it."

Value and Quality

Pros:

• "Reasonable prices and great place to find ingredients to make breakfast, lunch and dinner."
• "Visited to buy some thick cotton shirts for winter use... So altogether a successful visit."
• "The measurements suit me, the cuts, the colors, the quality and also the price."
• "Always good quality plus they always have deals on food not to be missed."
• "Great quality food and always quality."
• "The usual excellent quality of everything."
• "One of my favourite stores inside of Brent Cross shopping centre. Food is always fresh here."

Cons:

• "On the first floor they selling clothes, but very expensive."
• "I’ve found all marks and Spencer’s to be very overpriced."
• "Unfortunately marks and Spencer has recently gone downhill and the quality of their clothes has gone down."
• "Marks and Spencer is not seen as a top end store any longer."
• "Not a good experience. I am partially blind. I was looking for a particular item. I asked a member of staff to help. Immediately this member of staff said just order online rather than helping me."
• "The staff is not really helpful, most of the times they don't know where stuff r, and so I end up taking much longer than usual for shopping."
• "Disgusting service! The lady who’s MEANT To be on customer service has no customer service what so ever!"