Seaham Hall Reviews Summary

Staff and Service

Pros:

• "The staff were polite and helpful, there was a good choice of tea coffee and alcoholic drinks."
• "The service was outstanding and the lady who gave the treatment was friendly and very professional."
• "The staff are friendly and extremely helpful."
• "They were very attentive and ensured we with had every thing we needed until the third person of our party arrived."
• "The staff are lovely. Can't do enough to help."
• "The staff were so friendly they made us feel welcome from the very start."
• "Staff are friendly and attentive. Nothing too much trouble."

Cons:

• "The food was mostly satisfactory without being exceptional which was our expectation, however the service was appalling!"
• "Surely a 5* establishment should have 5* staffing levels, but unfortunately not in my experience."
• "The kitchen, restaurant and reception staff were extremely unhelpful and unsatisfactory."
• "The breakfast for a 5star establishment was extremely poor."
• "Seaham Hall can NOT deliver a simple gift, YOU have let me down badly."
• "We headed straight to the restaurant where again the service was good but the food wasn’t and the cocktails were a bit borderline."
• "Customer service is not adequate throughout the entire hotel and general managers response to our complaint was very apathetic and no resolution was settled."

Spa and Facilities

Pros:

• "Lovely treatments and spa area, afternoon tea wonderful."
• "The spa is just amazing- plenty of different treatments/facilities so it never feels too crowded which is great."
• "The spa area is unbelievable. Stylish, colourful with running water features everywhere."
• "The spa was quiet so we had the sauna and outdoor jacuzzi to ourselves."
• "The spa was just fantastic."
• "The Spa was one of the best I've ever visited."
• "The spa itself is fantastic, never too busy and always relaxed."

Cons:

• "The bubbles aren't working in one of the outside hot tubs which also isn't super hot."
• "The spa seemed over crowded in comparison to previous visits."
• "The spa is great but we couldn't find a free chair to relax on inside despite it only being a Tuesday."
• "Outdoor hot tub not working and full of snails."
• "The outdoor hot tubs/pool were tepid meaning you could not use them as you would get cold very quickly."
• "Live Wires hanging from sauna, steam room smells so strong you can't breathe and eyes sting."
• "After waiting a long time for this spa day, it was really disappointing, I have never been so cold."

Food and Dining

Pros:

• "Food in the restaurant was sublime."
• "Dining in The Dining room with the Taster menu was excellent a fantastic menu."
• "The food was amazing as usual."
• "Our meal in the Ozone restaurant was delicious."
• "Afternoon tea with an Asian twist was superb."
• "The food in the Ozone restaurant is delicious."
• "The meal was delicious and the massage was very invigorating."

Cons:

• "Food in the Ozone is horrid. Chips are full of grease."
• "Random breakfast order showed up on arrival for breakfast breakfast was of very poor standard, cheap and processed ingredients used."
• "The toast was cold and the cooked breakfast was sparse."
• "There was used towels just left on the window-ledge near to the water beds, the relaxation room had empty cups and towels all over."
• "The salad served with two dishes was limp, dry and not fresh so did not set off the dishes to the best advantage."
• "My main of Thai yellow curry was overly sweet and cloying."
• "Lunch - pan Asian cuisine...it was bland and tasteless and over priced."