Three Horseshoes Hotel Reviews Summary

Staff and Service

Pros:

• "The staff were super friendly and efficient."
• "Staff were genuinely pleasant and helpful even though it was busy with Sunday lunches."
• "The Staff were very friendly, the premises were spotless."
• "Very friendly and helpful staff, found us a table quickly and brought menus."
• "The staff were extremely helpful and kind."
• "The staff were help full and attentive."
• "The staff were very cheerful and helpful."

Cons:

• "However the staff at the time let the place down."
• "Nobody asked me if the meal was okay, had they, I would have shared my feedback with them, I don't think they cared!"
• "One or two of the staff were a bit eager to leave and walked off before we had finished our question."
• "Server's a little uninterested and looked as though they didn't want to be there."
• "The only problem is the service. The staff are always friendly, but you can never get anyone's attention to order."
• "Food ok, service terrible."
• "Absolutely lovely food, spoiled by poor inattentive service."

Cleanliness

Pros:

• "The establishment was extremely clean."
• "It's warm, clean and comfortable environment."
• "Great room with a lovely bathroom, very clean."
• "The room was very large, very clean and well appointed."
• "This absolutely spotless pub, which is also a hotel."
• "Warm clean spacious rooms with fabulous hot clean showers/ bathrooms."
• "The room was so clean and modern big shower and not a thing out of place-well done to the cleaning team."

Cons:

• "Lately it doesn't seem so clean, it constantly smells of stale food."

Value for Money

Pros:

• "This was a very well-priced stay - very good value for money."
• "Very generous portions and very reasonable price."
• "We thought The Three Horseshoes was good value for money."
• "The prices were also very reasonable."
• "Thoroughly recommended if you’re in the area and fancy a reasonably priced bit of lunch."
• "Excellent choice of food and drink all reasonably priced."
• "Both food and beer very reasonably priced."

Cons:

• "Would expect miles better for the price, won't return."
• "I think 15.95 for just a main course roast is way overpriced."
• "Slightly pricey £15.95 was the cheapest meal and it was a burger."

Food Quality

Pros:

• "Absolutely beautiful place lovely staff delicious meals."
• "Nice food, fast service."
• "The black pudding rissoles was to die for."
• "Superb food, only had the fish and chips but it did not disappoint."
• "All meals were beautiful and great friendly service."
• "The food was excellent, I highly recommend the 3 horseshoes in Barnard Castle."
• "The food was absolutely delicious. The steak and ale pie was wonderful."

Cons:

• "Gravy had no depth & needed some gravy Browning."
• "Vegetables were very firm but no seasoning or buttered so pretty tasteless."
• "The kids meals... the batter tasted of fish.. obviously all cooked in the same oil."
• "Ordered the steak pie and mash and chicken supreme, very disappointed. Steak pie was dry and the pastry too thick. Chicken supreme was tiny and the seasoned vegetables were burnt."
• "Breakfast on day one was very disappointing, food dry and over cooked."
• "The beef was tough in places and the stuffing was missing from the chicken."
• "It was totally tasteless."

Atmosphere and Location

Pros:

• "The bar is also a great spot in the evening and even had a live band when I stayed."
• "The place has a pleasant atmosphere with a slightly older customer base."
• "Great Pub with a great atmosphere."
• "The town it is situated in has a really home feel to it and the architecture around the village is truly remarkable."
• "Friendly atmosphere, not too noisy."
• "Great town centre location with private car park."
• "Great atmosphere too."

Cons:

• "Behaviour of some of the customers leaves a lot to be desired. Surly, foul mouthed and crass."
• "Fairly typical market town pub slash hotel which serves food... Very much the sort of place you would go with your family. Just a little on the bland side in terms of decor and the whole experience."
• "Such a pretentious place to have a drink."
• "Obviously with it also being a pub it was very busy and noisy in the evening."
• "Only downside was that it was rammed full all day and evening."

Accommodation

Pros:

• "The Stables rooms were not large but modern, clean and well appointed."
• "The room was spacious, well-equipped, modern, everything worked well and was very clean."
• "The rooms were of the very highest standard."
• "Room was ace."
• "Our room (room 1) was very spacious and clean."
• "Rooms are exceptionally clean. Good quality bathroom and comfy bed."
• "Rooms large, very clean and modern, en-suite lovely."

Cons:

• "I would recommend requesting a room at the back if you retire early."
• "The room got very hot."