Marco Pierre White Steakhouse Bar & Grill Durham Reviews Summary

Food Quality

Pros:

• "The food was so good, there wasn't one thing we didn't love."
• "The food, as always, was absolutely exceptional."
• "Scotch Egg, Fillet Steak, Apple & Almond Crumble and Cabernet Sauvignon all fabulous."
• "I had a smoked salmon starter followed by a lamb dish. All excellent and lovely ambiance."
• "Amazing food, we both had steak cooked to perfection."
• "Meal was cooked to perfection with perfect burger for the husband and delicious tender lamb for myself."
• "My partner and I both had the soup to start, followed by pan roasted chicken breast for our main, this was served with chantonay carrots, green beans, roast potatoes and gravy."
• "Fabulous. Lovely cosy ambience in the restaurant, even tho it's quite huge. Attentive and helpful waiting staff and meal was cooked to perfection."

Cons:

• "However the food was very average (main course not especially hot, and needed seasoning)."
• "Unfortunately, the main course had problems with the rib eye being overcooked."
• "Medium rare steak was chewy, medium well was made well done - dry."
• "The afternoon tea was brought out, I felt short changed.. Pieces of fruit to replace the scones is poor effort."
• "My steak was dry and tough and my pork was dry."
• "French Onion Soup ordered, came out and was tasteless and no bread served with it."
• "The main course of roadt turkey was predictable and filled a space."
• "The duck was so overcooked it could have been a rubber toy for my dog. Simply awful."

Service

Pros:

• "The service from Chloe and at least 3 other people was top-notch."
• "I would like to thank the front of house team who were warm and friendly, hard working, courteous."
• "Jess, the waitress, was knowledgeable, very friendly with excellent sense of humour."
• "Kirsty, the Service Manager, was very efficient and very experienced with the sharp grip to managing the fast and quality service."
• "I thoroughly enjoyed my recent visit to the Marco Pierre White Steakhouse in Durham. The staff were fantastic also."
• "Thankyou SO much to Kayleigh & all of her team, if I could give you 6 stars I would!"
• "We attended this beautiful hotel last night and ate in Marco Pierre white grill. From start to finish, the whole experience was fantastic."
• "Received great service from all the staff but just wanted to highlight our waitress, Kirsty."

Cons:

• "The service on this occasion was disappointingly poor. Unfortunately it feels like every time we go, the service gets a touch worse."
• "Quite literally left hanging, waiting for service and food. I honestly think they forgot our mains order."
• "Unfortunately the food left something to be desired. Beetroot/feta starter consisted of sliced beetroot with barely a crumble of feta."
• "We had finished everything and they still hadn't brought the prosecco, so we informed them we'd adjourn to the bar and have it there."
• "The waitress was unfamiliar with the menu and the expensive wine list."
• "Service needs to be improved, it started well but the consistency wasn't there."
• "The waitress was very slow. The cauliflower soup was garlic soup! I could not detect the taste of cauliflower at all."
• "Had to wait an hour and a half for the starters to arrive, promised quicker service for the mains and waited a further half hour."

Ambience and Decor

Pros:

• "The dining room was quite empty when we arrived but the service was spot on and quick."
• "The restaurant itself was magnificent the decor, stained glass windows etc were very impressive."
• "It was a breath of fresh air to see the sleek, efficient, and very professional service."
• "Average at best. Has the wow factor when you walk in."
• "The dining room in the old shire building is a stunning location."
• "First impressions, beautiful old building with wonderful original architectural features."
• "Fine dining with a menu full of variety. The circular restaurant setting is in the original courtroom, with original stained glass windows telling a story."
• "Beautiful venue in the heart of Durham. Food was ok although the portion size of the main course of Salmon was on the small side."

Cons:

• "Ambience: Quiet with a Durham twist."
• "The good: lovely dining room, the old Durham Shire Hall Council Chamber in the Indigo Hotel Conversion."
• "Beautiful venue in the heart of Durham. Food was ok although the portion size of the main course of Salmon was on the small side."
• "I don't know if they're short of staff or not, but we felt that the service could (and should) have been much better."
• "The beetroot and goats cheese salad was no more than a large plate of sliced beetroot sprinkled with a tiny amount of tasteless cheese crumbs."
• "The parking fees were shocking and unannounced 'til after I had parked."
• "We went on Sunday afternoon, I asked for a Bloody Mary I was told they didn't have any Tomato Juice!!!"
• "Beautiful building and restaurant. Attended for festive afternoon tea which was very disappointing."