Nando's Exeter - Princess Hay Reviews Summary

Ordering Process

Pros:

• "Food orders taken quickly and efficiently and delivered, correctly, in very good time."
• "The ordering process was easy and food was served quickly."
• "Ordered online for collection and the food was ready on time and was amazing as always."
• "Service was Friendly and Efficient."
• "The refill drinks option is very worth it."
• "Food was very quick, on the table by the time we sat down with sauces."
• "The food came quickly, all together and was hot and cooked perfectly."

Cons:

• "Very complicated to order order was wrong sorted out and they kept coming up.and asking if everything was okay ..maybe it was their job but it was a bit annoying."
• "Need to rethink the app and bunch orders from one table together."
• "Wait forever to be told you need to be in the virtual queue."
• "This branch are absolutely obsessed by their 'virtual que' system making it easier to get into Buckingham Palace than to have a nandos."
• "Ordered easily through the app and it got worse."
• "You could order via the app by scanning the qr code off the menu. We initially wanted to try this service but for some reason the qr code could not scan."
• "Post lockdown the new system is diabolical. I was struggling placing the order on the app and the staff here are rude and unhelpful."

Staff and Service

Pros:

• "The staff were very well organised, helpful and attentive."
• "The staff were incredibly friendly and professional."
• "Staff are very friendly and accommodating, food is good and fast!"
• "Service was very good and the host was very nice."
• "The staff inside were very friendly."
• "Service with a smile."
• "All of the staff were very helpful and friendly."

Cons:

• "The lady we asked twice was polite but she informed us 'it is crazy in the kitchen'."
• "Only issue was staff blatantly avoiding us whilst we were trying to be seated."
• "Staff constantly clearing, cleaning tables but not serving food or seating customers."
• "Got told off for finding a table and sitting down then got told off for moving tables."
• "Blonde waitress was useless. Asked for sauces and for our food to be done a little more. SHE FORGOT ABOUT US."
• "No sorry from the staff behind the til."
• "Getting the attention of staff was difficult."

Food Quality

Pros:

• "Food is consistent, never had a bad meal here."
• "Lovely meal 😋 chicken, corn on the cob and spicy rice was cooked beautifully."
• "The sharing platter was good value and included drinks."
• "The food was hot and didn't disappoint it was delicious 😋."
• "Ambience and food amazing."
• "Everyone in my party agreed that the food was top tier - all our meals were very nice."
• "The food was sooo lovely and piping hot."

Cons:

• "Unfortunately they don’t wear gloves while preparing the food."
• "Extremely poor value for money. Will avoid at all cost in the future."
• "The Salads are often limp and lifeless."
• "When the food came out it was dry and bland."
• "Food was cold and they never brought the desert!"
• "Food tasty but cold."
• "The only negative was that on this occasion the chicken wasn't as moist as it normally is, it was slightly dry."

Cleanliness and Atmosphere

Pros:

• "Good quality clean and tidy and not the normal insane level of deafening music some outlets seem to prefer."
• "It was a clean and cosy restaurant."
• "Cool environment, great staff, cozy atmosphere 😄."
• "Nando's is reliably good wherever you go."
• "Great atmosphere. We usually order the chicken to share YUM!"
• "The toilets were clean as well."
• "Good food, cool environment."

Cons:

• "The men's toilets could of been a bit cleaner."
• "There was a layer of dust on the woodwork by the side of our bench, the paintwork had visible stains and dirt not as clean as it used too and the toilets.. well best wipe your feet on the way out and that was 3 o'clock in the afternoon."
• "The place seems grubby now."
• "We went to the toilets. Which both the men’s and women’s were dirty."
• "Waited for a while at the door whilst the restaurant numerous empty clean tables available."
• "Due to it being so busy, the service suffered with food being delayed and the cleanliness of the venue deteriorated."
• "Down side of the whole meal was the screaming and play acting coming from the kitchen with no sign of a Senior manager on duty."