Address: Castle Way, Carlisle, CA3 8UR, United Kingdom
Phone: +443703331181
Rating: 4.4
based on 379 reviews.
Staff and Service
Pros:
"Staff is friendly and handled 16 new English heritage members rather quickly!"
"The lady on the ticket desk was cheery and gave us some basics about what to see and where to go."
"Very friendly and informative staff, who were on hand to tell you about elements of the castle and its history."
"staff at entrance very knowledgeable and extremely helpful as I am a member of historic Scotland they said it was OK to use that as there is a reciprocal arrangement so I enjoyed the visit, 'Scot free' as they say."
"The staff were very pleasant and incredibly helpful and made the visit even more enjoyable."
"The staff in the gift shop were very knowledgeable as well as the guide person that wanders around chatting to visitors."
"The staff were very friendly, efficient, informative and happy to help."
Cons:
"Poor service with queue of 2 taking 5 minutes to get in."
"Great castle, shame about one of the staff (lady with short hair and glasses) being very rude and unaccommodating to our bike club."
"Not impressed with the clerk at the front either that gave a thumbs up that the castle is suitable for pushchairs. Total lie to sell us a ticket."
"Strangely there were no staff or volunteers in sight."
Accessibility and Facilities
Pros:
"Fantastic accessibility for such an old building."
"There are lots of tables outside where you can eat your own food so it's ideal for kids."
"English Heritage members get free entry into the Castle and the Border Regiment Museum."
"Disabled can park on site otherwise there are a couple of carparks nearby which are pay and display."
"Good sized car park right next door, or an easy walk from town."
"The Castle is reasonably wheelchair friendly. Good disabled toilets which are very clean."
"Parking for disabled was great."
Cons:
"Uneven grounds make it hard to maneuver, especially when wet."
"Only disadvantage lots of steep stone steps so definitely not recommended for wheelchairs or pushchairs."
"Some areas would be difficult to access by individuals with mobility issues. Inside stairs are narrow and steep."
"There isn't parking at the castle but about ten minutes walk away."
"Not great for anyone with mobility issues as there are a lot of steps/uneven surfaces."
"A little disappointed at so much of the castle seemingly unavailable due to restoration works."
Value for Money
Pros:
"Great for a morning trip."
"Book online in advance and save 10%."
"It was free for us with English Heritage membership."
"The price was good value for money as well."
"Also free of you are an English heritage member."
"This is a beautiful castle and has free entry for English Heritage members."
Cons:
"I don't feel like the admission price was good value for money and was disappointed overall."
"Great place but I thought nearly £20 for 2 adults and a child was a bit steep us the £4.50 guide book."
"Be warned however, you will be charged not only entry to the castle grounds, but also for the museum as well so be prepared for any bolt on costs."
"It was definitely not worth the 45 GBP I spent."
"The castle itself was ok, but it was over £40 for one adult, one student and one child."
"However, I did find the entry fee to be a bit on the expensive side."