Tenpin Feltham Reviews Summary

Customer Service

Pros:

• "We were met by a lovely friendly member of staff who looked after us throughout wonderfully, she is a credit to you."
• "The staff were very calm, organised and attentive by asking us on several occasions if everything was OK."
• "Sue especially was very friendly and had excellent customer service when we booked more and more games of bowling."
• "Special thanks to Emmanuel the barman who was working incredibly hard and tried to keep us happy."
• "Our experience was made all the better thanks to Kasper, who was just brilliant - extremely welcoming and very helpful."
• "Lovely staff, very polite and friendly."
• "Both Libbi and Rocky were very helpful staff."

Cons:

• "Soft play area staff are like zombies, don't talk or know how to interact like they care."
• "Staff were not very helpful, forgetful and readily ignore you if they want to chat with their colleagues."
• "Worst staff ever. There’s no face mask restriction these days."
• "The service in this place is getting worse and worse…."
• "Bowling itself was good however the staff are appalling, the rudeness was shocking!!!"
• "Every member of staff are like a stroppy teenager that's just been grounded by their parents!"
• "Staff are rude and not bothered."

Cleanliness

Pros:

• "I asked him to clean our table and he did, and cleaned the floor area around where we were sitting."
• "We saw our lane get cleaned before we played and bowling balls being wiped down regularly."

Cons:

• "Got there, and was given access to my lane, only to find out that, the lane was so filthy with food wrappers, half drunk beverages, spilled drinks and left over food."
• "Very overcrowded, dirty."
• "We were really shocked at how dirty everything is at Tenpin Feltham."
• "Cleanliness wasn't great and I suggest a deep clean of all the bowling equipment."
• "The tables were dirty and there were still empty glasses laying around."
• "Nobody was cleaning the tables."
• "The floor areas were absolutely filthy."

Facilities & Entertainment

Pros:

• "This place was really fun. Took my 5 year old niece and nephew."
• "Lots of activities for kids and adults both."
• "Had a great time in the arena. They got good variety of machines which are all in good condition."
• "A fantastic family spot where children enjoy soft play and lots of games to keep them occupied."
• "The kids always have great fun."
• "Highly recommended place to take kids and spend time with family."
• "Fun for the whole family, snooker, bowling and an arcade."

Cons:

• "Some arcade machines neglected/damaged and needs better care."
• "The machines and systems are old and partially functional."
• "Many were out of order and the others had queues so when we finally managed to get into a game, the tickets that we won weren't dispensed."
• "The bowling alley itself has some glitches and the bowling balls has a lot of scratches."
• "Gaming machines ...some of them always out of order."
• "The amount of tickets you need to get a decent prize is ridiculous."
• "The lanes are horribly maintained which is evident by how awful the balls are, most of them have huge chunks out of them."

Food & Drinks

Pros:

• "The drinks are not very expensive."
• "They also provide decent selection of food and drinks."
• "Drinks at the bar and a choice of snacks from the kitchen."
• "Food was good value and ok chips and chicken."
• "They also serve hot food. Did not try the food but the slush was alright."
• "Food is fairly good, drinks also reasonable in price."
• "Food is good and staff helpful."

Cons:

• "There were no drinks given on time kids were very thirsty and the service was so bad."
• "Food tasted like mildly warm cardboard and was grossly overpriced."
• "Asked for veg burger n onion rings gave beans spicy burger and fries instead of onion rings."
• "Horror food! Make me sick! Not good quality cooking very oil."
• "The children's nuggets was only 4 nuggets and the adults southern fried chicken @ £7.99 wouldn't fill a child."
• "Food quality is very bad it is not healthy."
• "Food is rubbish."

Value & Pricing

Pros:

• "They have great offers on in the holidays too."
• "We went on a Thursday, they do an offer of two games of bowling and a cheeseburger for £10 each. Which was really worth it!"
• "It was quite fair value for the bowling and the arcades were fun."
• "Parking always spot on, food is good, kids have their play areas."
• "Great fun, brilliant arcade as well. Easily spend 3 hours here. Drinks were very reasonably priced."
• "The cheeseburger came with chips and was nice."
• "Great place for young kids to burn off some energy."

Cons:

• "Bowling game is a bit pricey in my opinion."
• "The balls are badly damaged."
• "Wouldn’t really recommend it it’s really busy and the I feel it’s dirty."
• "Bowling is overpriced."
• "Drinks overpriced for a place like this."
• "Bar prices are steep."
• "Bowling is bowling, it's quite expensive for what you get."