Currys Reviews Summary

Customer Service

Pros:

• "Very happy with Curry's customer service and care :) Thank you guys :)"
• "The staff who attended to us was kind, helpful and patient."
• "Went into currys goodmayes store spoke to a young lady named Ruchika a real star very polite dealt with our problem and even phoned us back with an answer."
• "The staff there are very helpful, they take their time to help answer all your questions and help you find this."
• "Fantastic service. All the staff were very helpful. Apparently store is under new management and you can see the improvements straight away."
• "The lady who eventually managed to serve me was outstanding."
• "The repair and after sale service provided by Currys was exceptional and exceeded my expectations."

Cons:

• "Terrible service. Staff are rude and aggressive in particular 'Sonia' customer service assistant shouted at me in front of a busy shop and failed to properly listen to me and explain the returns policy."
• "Appalling customer service. Wasted an hour picking up a sound bar taken in for repair."
• "No one offers you help unless you go and ask for it, very different to their other stores."
• "Rather poor customer service."
• "Staff could not care less. Waited 2 minutes for the girl behind the counter to finish her conversation, it didn't finish so I interrupted."
• "Terribly unhelpful and rude staff."
• "Absolutely disappointed! Workers are not professional at all!"

Product Availability and Pricing

Pros:

• "Probably the best place for made shopping for home and more, excellent price for everything and everyone!"
• "The store is well stocked and is very spacious with generous room to move about and make decent choices."
• "One of the best electronics goods shops around, very high and end great quality consumer goods, white goods of exceptional quality and highly advance in technology."
• "Good range of electronical devices including computers, printers, IT accessories (mice, cables, etc), washing machines, fridges, TVs, etc."
• "As a wedding and family portrait photographer, I present all my clients with their final images on USB sticks. I always buy my SanDisk USB's from Curry as I know they will be genuine and the price is very good."

Cons:

• "Tried to price match a Ring View Door Cam against the Trading Depot (Curry’s price £179 vs Trading Depot price of £139). Currys flatly refused to match the item."
• "Curry’s was completely out of stock with so many laptops and some accessories."
• "Paid for a very expensive T.V. When delivered home found, it was faulty."
• "Most of the products were also ex display and damaged and dented too."
• "They never got anything in stock and staff don't know how to do their job."
• "Items are usually not available and shelves are empty with restocking clearly an issue."
• "Over priced pc I went a few days ago and there was a pc with the same specs as mine but sold at 200-300 higher than mine."

Store Experience

Pros:

• "Wide car parking area with nearby Tesco superstore and petrol. Goodmayes overground train station 10-15 minutes walk."
• "Good parking and usually a greeting to welcome you to the store."
• "Ordered my goods online. We were told the date & time for collection. On arrival by car entered vehicle registration. Parked in a dedicated parking space. Details were checked, opened the boot & the advisor placed it in. Complete."
• "This outlet is based in Chadwell Heath within a very busy retail park. It is filled with loads of household goods including computers, fridges, printers washing machines and much more."
• "Soon you inter it seem a massive super market. It has all home appliances on display."

Cons:

• "This is a store in severe decline. It has been neglected over the years."
• "absolutely dreadful customer service, I will not recommend to anyone to visit this store."
• "Horrible customer service and overall horrible experience, placed an order for a printer for my parents and my mum said she will use the collection zone as she has arthritis so this would be the perfect solution, clicked on the I am here section in the email, waiting for someone to come out, my mum waited nearly 15mins and it wasn't even busy."
• "Poor customer services. I was standing there for 15 minutes and there was no queue."
• "Staff are all clueless, they were arguing with each other in front of customers. Terrible service waited 40 mins to make a pre order and left as the whole place is a unorganised mess."
• "I've reserved an item online with pickup in this store... I was waiting 40 minutes for my order which was not ready 4 hours after I received collection email!"
• "They say the high street is dying, but I went out of my way to go to Currys for a big appliance. There’s zero customer service."