World of Golf London Reviews Summary

Staff and Service

Pros:

• "The staff in the booth before the range are brilliant. So welcoming, happy and not stuck up."
• "Loved the screen where there were pre programmed challenges for you to take on."
• "PLUS POINTS: Good staff, excellent range facilities with TopTracer app, well managed Covid social distancing, nice to have American Golf shop on site and CostaCoffee facilities."
• "Always a great place for getting some practice in."
• "Big shout out and thanks to the front of range staff team."
• "The staff here were very friendly. I know very little about golf, but the staff member at the desk did not rush."
• "All of the staff were helpful and friendly."

Cons:

• "Unbelievably rude receptionist, her attitude ruined our experience from the start."
• "Absolutely disgusting decision to change the system to booking slots by the hour, and at £20 an hour it’s pure greed!"
• "THE FRONT RECEPTION IS RUDE, THICKHEADED AND LIAR:"
• "We asked if there was anything to do while we waited the 30 minutes for our bay and the response we got was rude and unhelpful."
• "Had a fun time but was ruined by the very unnecessary and extremely rude interaction from one of the staff members."
• "Poor customer service, ill-mannered behaviour by the management team, racist, unbelievably disappointed."
• "The car wash people in their car park are quite rude though, but I think that’s a separate company just operating from the same location."

Pricing and Value

Pros:

• "I think the place can get a bit pricy for regular use but once a month should be fine - 120 balls are around 14 pounds."
• "It's £6 at Hampton Court GC down the road for 50 and you’re hitting off grass."
• "I paid £15 to hire the club and get 120 balls. For two hours entertainment that's not bad!"
• "They enjoyed it good value for money."
• "Overall great place, very reasonable price and good for all age ranges :)"
• "If you wanna save money go on off peak times and get the range card for 20% off balls .. enjoy !"
• "I bought the 20%off top up. Good values and plenty of parking space."

Cons:

• "Agree with all the below - £20 quid for an hour of balls is absolutely disgraceful."
• "Not worth going unless you want to pay £40 for a virtual round."
• "You've got to be some mug to pay £20 for 1 hour!!"
• "Absolutely shameful upping your prices to £20 for an hour slot."
• "£20 for an hour is ridiculous, it was already steep at £14 for 100 balls but fair considering London prices."
• "£20 POUNDS for 1 hour during the peak times is not value for money."
• "However, the decision to charge £20 for an hour slot is SHOCKING !!"

Facilities and Equipment

Pros:

• "Has a cafe of sorts on site for refreshments and selection of food."
• "Good range. All weather and has protrak so you can analyse each shot with each club."
• "Big driving range with a well-equipped shop and a Costa café."
• "Great facility! The range is great and they have newly installed 'hawk eye' trajectory tracking."
• "Driving range is modern and has TrackMan Installed."
• "The driving range is state of the art with the top tracer technology at each station!"
• "Great day out here. The driving range is high tech with computer screens giving a simulated view of your shot."

Cons:

• "Some of the screens for toptracer kept freezing."
• "You pay a premium for a Toptracer technology that is sometimes not working (still you will be charged full price)."
• "Half of the booths (upstairs) are no longer any good as they only have short tees - no good for driving."
• "Virtual golf experience is ruined IMO since they recently changed from paying per bucket to paying per hour."
• "We also weren't told only certain bays are heated so playing in 7oc without heat wasn't much fun."
• "Good range if you are on the ground floor level, first floor not so much, feels like you could fall to the ground if you're not careful."
• "The toilets NEVER have any hand wash."

Booking and Accessibility

Pros:

• "Lovely location, easy access, very nice golf and coffee stores."
• "Parking is free and plenty."
• "How the system works was explained well to us and there was no queue with plenty of parking."

Cons:

• "Very disappointed and we are now looking for other places."
• "Website is not user friendly at all."
• "Now I go to patchesham or horton after booking a bay."
• "I have turned up (on multiple occasions)only to be told there is a 30 min, 40min and over 1 hour wait for a bay."
• "Awful new booking system just trying to cash in on everyone taking up golf and other things not being open."
• "Pathetic. The driving range was so busy so rather than wait for hours to people to clear I asked for my money back only to be told that it's non refundable."
• "The issue here is the waiting time for the range."

Experience and Atmosphere

Pros:

• "Look - it was a FRIDAY EVENING leisure after a week's work & stress and even it was a RAINY DAY."
• "Much improved recently with the virtual golf option."
• "We loved our visit to this crazy golf course it was busy and took two hours to go around but despite the delays in front of us we had a great time."
• "Would recommend this place to others as i had a very good time and i will be going back again."
• "This place is perfect for family day out in weekend."
• "Great fun for all the family."
• "Mini golf at this location is a must try as it is equally challenging and fun."

Cons:

• "Felt very unhappy being rushed and overall disappointed at the lack of clarity in service."
• "I loved the jurassic experience, but while the dinosaur themed props were fun, they neglected the course design itself."
• "Jurassic park tune over and over again with dinosaurs roaring extremely loudly so loud I can’t have a conversation…not the best for £11 per head."
• "The dinosaur mini golf…. Not maintained, leaves everywhere, holes sticking out of the ground, people at the reception desk look like they’re working for free with a bad attitude, and not to mention that the music if you can call it that is a travesty."
• "It's a good driving range for the uk. I have been to better. More for the amateur golfer than as a fun activity for people."
• "You can’t even play a virtual round anymore as you may run out of time before completing your round."
• "Go elsewhere."