Deep Sea World Reviews Summary

Staff and Service

Pros:

• "Staff were great, very friendly and approachable."
• "The staff, especially Katie who provided first aid to him were so understanding and patient towards him."
• "Staff at the café and front desk were lovely but no one else to be seen throughout the venue."
• "All the staff we spoke to were accommodating and polite."
• "The staff are very informative, pleasant and helpful."
• "Every single member of staff were amazing and very friendly from the entrance to the shop and cafe."
• "Staff is extremely friendly and helpful."

Cons:

• "The restaurant was dirty and the staff looked bored. One was even falling asleep at the till!!"
• "No staff to talk to about exhibits."
• "The two staff members who served us didn't remember things we had ordered."
• "Shop staff certainly require further customer service training."
• "I asked to speak to the manager who refused to come out to talk."
• "Worst customer service, me and my family was in Edinburgh for few hours between flights, we decide to go to Deep See, we were 4 pm and 15 minutes there, we not allowed to go because they say no entry after 4 pm."
• "The fact they try to force you through the shop to exit shows it’s only real intention is to make as much money out of you as possible."

Facilities and Cleanliness

Pros:

• "The toilets were clean."
• "The exhibits are well lit, interesting and great signage."
• "The facility is great indoors with some lovely tanks and healthy looking animals a real treat."
• "The place is warm, would recommend reducing the layers at the entrance during winter."
• "The large car park is free and the path from it to Deep Sea World is wheelchair friendly."
• "Very accessible to all including disabilities, wheelchair, prams etc."
• "The staff are also very helpful and friendly make you feel very welcome at the place."

Cons:

• "Cafe dirty and overpriced, no one cleaning tables, occasional fly floating about."
• "Had to clean our own table in cafe and the seals were in 2 ft of dirty water outside pretty sad."
• "It's true the tanks glass needs a good clean."
• "All the freshwater tanks look like they need some TLC they are nearly all swarming with trumpet snails."
• "All the tanks were filthy, seals had eye infections."
• "The seal exhibit is poor, vastly below the aquarium in St Andrews which is far cheaper."
• "The guppy tank is very badly neglected and the fish in the tank are in bad condition."

Value for Money

Pros:

• "Definitely well worth a visit."
• "Ticket price is very reasonable given the potential running costs of heated tanks, with the variety of creatures."
• "A discount of up to 20% is offered online for booking in advance."
• "Found really great value, the boys loved seeing all the fish."
• "The food in the cafe was good and not too expensive."
• "Good deals online if you buy before you go."
• "We visited when Visit Scotland were doing 50% off which was a complete bonus - definitely worth half price."

Cons:

• "Very overpriced for what you get."
• "Very expensive for what it is. It will take you less than hour to see everything, especially with hyper kids."
• "Cost more than FIFTY POUNDS just to enter."
• "Deep Sea World is a great place to visit. Lots to see but very overpriced."
• "£65 for two frozen pizza (£16.25 per pizza!!!!), a fish and chips and 3 drinks is ridiculous."
• "A very expensive day out for what you see."
• "£38 for two adults including a tour booklet took an hour to walk around way too expensive."

Exhibits and Attractions

Pros:

• "Amazing experience to walk in tunnel with fish shark etc."
• "And the best bit was the fantastic, long tunnel with sharks and rays swimming above and around us."
• "Being surrounded by sharks, rays and fish is absolutely amazing."
• "Very educational with integration of school curriculum for kids and a shark classroom which I believe had free classes scheduled."
• "The exhibits are well laid out and informative."
• "The underwater tunnel was incredible."
• "The shark tunnel is one of our favourite places in Scotland, it’s worth going just for that."

Cons:

• "The whole experience was a little depressing."
• "A lot of tanks are empty."
• "Displays sparse, appearance tired and shoddy."
• "The rest is a little underwhelming although that is maybe more to do with fish being a little boring."
• "The main exhibit is very dark and again for young visitors their attention is lost after seeing the shark and rays."
• "Exhibits were murky and quite a few were empty."
• "The underwater tunnel very disappointing, water murky and glass dirty, so hard to see through."

Food and Dining

Pros:

• "The food, especially the fish, was delish!"
• "Food tastes good and the coffee is decent."
• "Food there is great too! (Especially the fries)"
• "Cafe was very busy but food was fine enough."
• "The food was hot and really good quality."
• "Food was delicious, and there's a fantastic view of the quarry where roe deer occasionally visit."
• "We had our meal at the cafe too and totally worth it I would say the prices were fair even for the hot kids meals."

Cons:

• "Only let down by the café, stopped serving hot food at 3.0 o'clock."
• "The cafe was awful, very busy and food looked 1/10 quality."
• "The cafe shop was terrible. Food disgusting and hugely overpriced."
• "The cafe it is a joke bottle of fizzy drink not even cold!"
• "The cafe was a big disappointment though and we ended up leaving and going elsewhere for food."
• "The cafe looked a bit sad and a bit unkempt."
• "The café looked a bit poor when we popped in, so we decided to head somewhere else for a late lunch."