Lanchester Garden Centre Reviews Summary

Facilities and Attractions

Pros:

• "The play area is always clean and has a great selection of toys for the kids to play with."
• "There is plants and other attractions all wheelchair friendly."
• "There is also indoor and outdoor play areas for children"
• "Visited with our 3 year old granddaughter who loved the indoor play area and seeing all the birds and animals."
• "Lovely to experience the birds flying freely within a large enclosed area."
• "It's wonderful to visit the owls and birds of prey and Potters Village the tropical reptiles and birds and fish."
• "Great areas for the children to let off steam and lots of trails for them to complete."

Cons:

• "Potters world was dirty and lots of broken toys."
• "The kids ‘play area’ was a bit of a let down comparing it to the standard of everything else."
• "Disappointed that the little bikes were missing."
• "Made the mistake of visiting on a bank holiday. The garden centre has plenty to do, but it's very cramped."
• "Don't go on a hot day as no air con in the indoor sections and it was stifling."
• "Extremely crowded and very noisy."
• "Car park and disabled facilities, however some parts are quite narrow so won't take large wheelchairs, do have ramp."

Restaurant and Food

Pros:

• "The restaurant is fantastic and they do great meals there for really reasonable prices"
• "Lush afternoon tea - couldn't finish it all."
• "Lunch was lovely and worth the wait, very generous portions too."
• "The food here is always lovely, great selection and amazing cakes!!!"
• "The All day Breakfast is a match for any, cooked to perfection with quality ingredients."
• "The restaurant selling delicious food, including high teas."
• "The food was gorgeous, catering for intolerances too."

Cons:

• "The restaurant doesn’t cater very well for gluten free and/or vegan meaning I couldn’t eat."
• "the service in the restaurant is SO SLOW its a real issue"
• "It took over 30 minutes to get seated ever though tables were empty but staff weren't clearing them."
• "Only issue we had was uncharacteristically slow service on our last visit"
• "the fish was obviously frozen as the batter was filled with water and was soggy on the inside left most of it"
• "The crusts were chopped off the sandwiches which is extremely wasteful."
• "The food was mediocre the service was so slow!"

Staff and Service

Pros:

• "The staff really are dog friendly."
• "The staff handled the situation with a professional approach"
• "The staff are all incredible, nothing is too much for them but the love and kindness for Lily who was a little nervous being in a new place was second to none."
• "Although extremely busy the staff were very pleasant and nothing was a bother"
• "Friendly and helpful staff"
• "Staff are always lovely and willing to help"
• "The staff are very friendly and welcoming."

Cons:

• "the noise can build up making it tricky to hear what your companions are saying"
• "Used to really rate lanchester garden centre, but has several experiences where it has taken a long time to even order at the restaurant."
• "The few staff were busy with other tasks so it was ages before a table was partially wiped down for us and we were seated"
• "Only issue for me was I underestimated the cold of the playtunnel, definitely wrap up if you're going to be sat for hours while the kids run around oblivious to your blue hands and feet."
• "We were promptly told that we weren't allowed to sit ourselves down and that we'd have to leave"
• "The staff didn't have a clue around allergies"
• "The staff generally are pleasant, professional and non intrusive."

Value and Pricing

Pros:

• "The restaurant is fantastic and they do great meals there for really reasonable prices"
• "It was very reasonably priced and takes pride of place in my garden"
• "The food is amazing too, so please visit this beautiful garden centre."
• "Good fair price"
• "The food at the deli was amazingly home made and such good prices"
• "Food from the snack bar reasonably priced."
• "Prices are very reasonable in the shop and cafe/restaurant."

Cons:

• "Shop was a little expensive."
• "Very expensive."
• "Expensive for two jacket potatoes, slice of cake and coffee."
• "Gravels and landscaping is expensive."
• "Find plants and other stuff very expensive and you can see they been on shelves for ages as prices are fading and difficult to see."
• "Enjoyed Potters World but the cafe was ridiculously overpriced, a total rip off as other customers have said."
• "It is a bit pricey compared to similar restaurants."