Dobbies Garden Centre Swansea Reviews Summary

Customer Service

Pros:

• "Having recently moved into the area I had a very warm and knowledgeable welcome from the staff who answered my questions."
• "I would like to give my heartfelt thanks to three staff members, namely Lloyd Beynon, Joshua Jackson and Joseph Jackson who gave up a lot of their own time caring for me after I suffered a broken leg following a cycling accident nearby."
• "Staff are always informative and polite."
• "The staff in store were great and very helpful."
• "Staff were very helpful to tell me where to look."
• "Greeted by Mark, who was friendly, professional and welcoming."
• "The people working there are well trained as they know where everything is and are able and happy to impart advice."

Cons:

• "Whilst I have no problem with the sale and delivery of outdoor furniture and the subsequent service from customer services at the main office- the glass tabletop was damaged- I have been very frustrated by the lack of customer service at our local store."
• "I was told by a very forbidding elf it was to only be booked online not even at the check out desk and they were full in any case."
• "It seemed that the cafe was understaffed or poorly organized, as we had to wait excessively for both service and food."
• "The staff knowledge, understanding and service is terrible."
• "Staff seem like they are being forced to interact with customers, which they don't exactly do!"
• "Service was slow, in fact I think they forgot our order."
• "We had a very poor experience on our visit today. Didn't seem to be enough staff to help us."

Cafe and Restaurant

Pros:

• "Great selection of plants, amazing Christmas trees and decorations."
• "Great quality plants, I always feel inspired! And it's also a great place to take kids along, has a small soft play area for them to play while you have a quick lunch or a coffee break."
• "Cafe/restaurant serving snacks, afternoon tea & seasonal menu."
• "They also have a lovely cafe with a few dog friendly tables."
• "Traditional English breakfast was lovely and the chef that brought it out was very friendly."
• "The cafe does good coffee and cake."
• "Lovely cafeteria."

Cons:

• "The entire cafe and garden centre itself is extremely overpriced."
• "Very disappointed to discover that 50% menu in the restaurant was unavailable."
• "The cleanliness of the cafe was quite disappointing."
• "Had breakfast today in Swansea Dobbies, breakfast was cold my husband had a chunk of plastic in his and his fried egg was solid."
• "The food was awful and the tables were sticky and needed a proper wipe."
• "Very poor food quality. Caesar salad was iceberg with chicken bacon and greasy croutons overpriced."
• "Avoid the cafe!!"

Facilities and Accessibility

Pros:

• "Great for disabled with easy access around store and to the wc."
• "Clean & tidy toilet facilities with disabled access."
• "Parking is free with plenty of spaces."
• "Access and parking is good on exit if you need to turn right it's quicker to turn left and do a u-turn around the roundabout."
• "There are a good number of disabled spaces and a few family spaces."
• "Abundant parking, easy access for able-bodied and disabled users in all areas."
• "Everything in the garden centre is on the level so easy access for the disabled."

Cons:

• "There are a good number of toilets but locks were missing on some of the toilet doors in the ladies."
• "No/very limited suitable trollies for children."
• "There was one blocked toilet that had been there since Tuesday no out of order sign on it and the door wasn't closed off."
• "The roof still leaks in many places."
• "The sides of the tables by themselves without the tops are stinking."
• "Empty plant displays in a garden centre."
• "The soft play area was extremely dirty."

Pricing and Value

Pros:

• "The prices can be about steep at times, but the quality matches."
• "Very pleased with the sale items I purchased."
• "Joined Dobbies yearly membership only £10. You get 2 free regular drinks every month (worth over £60) and loads of discounts/offers throughout the year."
• "Great little garden centre! Not very green-fingered but the selection of indoor plants is great."
• "Really wide range of plants, tools, accessories and gifts."
• "A fascinating place I loved the gift, clothes store and of course selection of plants."
• "This is a lovely garden centre with lots of little concession shops inside."

Cons:

• "The entire cafe and garden centre itself is extremely overpriced."
• "It is obviously the poor quality products that dobbies are selling, second year l have wasted money buy dobbies products."
• "Considerably overpriced."
• "Dobbies is one of the most expensive garden centres we have ever been to, and their gardening selection was very poor."
• "Dobbies is actually more expensive than Wyevale was."
• "The plants are so expensive."
• "Garden Centre very good but overpriced, koi section absolutely disgusted by the state of the fish."

Overall Experience

Pros:

• "Photos taken mid October but Dobbies still managed to look bright and cheerful where many garden centres rely on Christmas to make the place look bright."
• "The waiting staff were polite and efficient."
• "Large cafe with ample space between tables."
• "Plenty of handbasins and a good hand dryer."
• "A clean beverage/Eaterie....cafe which is well run."
• "The breakfast was yummy too!"
• "Great to find this garden centre not far from me.. helpful and friendly staff and such a huge range of products!"

Cons:

• "The place was filthy!"
• "Disgusted by this member of staff, and for sure me or my friend will never go back to Dobbies again. Shameful."
• "Very different to when it was Wyevale but still loads of lovely things."
• "Expensive, why in earth to was there a DJ at the front."
• "Food was rubbish cold."
• "Why are prices not displayed on items."
• "Still a mess following the takeover from Wyevale."