Poplar Tree Garden Centre & Coffee Shop Reviews Summary

Garden Centre

Pros:

• "Good selection of hardy plants for the winter, also love the Christmas decorations."
• "Vast range of products. Much more than a garden centre. Clean, tidy & well organised."
• "First time I have been, a huge selection of plants and flowers, me and my friend had liver bacon and veg, melted in my mouth. I bought 2 plants for my garden, well impressed."
• "The plants always look healthy and they have a good variety."
• "Nice Garden centre with a wide range of plants + trees also stocks tools, bird food, pond supplies, garden furniture."
• "Well-stocked garden centre, lots of various and healthy plants, helpful staff, wide range of garden accessories."
• "Always great selection of plants, and usually better quality than I’ve seen in other cheaper nurseries and garden centres."

Cons:

• "It is a lovely garden centre but very expensive."
• "Some of the non-plant items are a little expensive."
• "Fair selection of plants, although being honest was somewhat disappointed at limited range on show, especially in the tree section."
• "Really nice garden centre well furbished with a lovely cafe and florist. The only fault to this place is it is so so much more expensive than other garden centres in the area."
• "The Garden Centre hasn't changed much in recent years and really needs to review it's gift shop items."
• "The only negative point is the prices of the plants which, by comparison with other garden centres, are quite expensive."
• "Garden centre a little on the expensive side for some items but some unique products ie garden ornaments."

Cafe

Pros:

• "We ate in the cafe, which was busy but the food arrived in good time, it was hot and tasty."
• "Beautiful settings great menu very welcoming and friendly staff splendid hot or cold meals."
• "We popped into the Brambles cafe for lunch and as usual it was lovely."
• "Lovely garden centre, cafe is great had a fruit scone which was one big the nicest I've had, lovely selection."
• "Very nice had 'gardeners tea' in coffee shop great sandwiches, scones, pies cakes etc. More than enough."
• "Went to Brambles coffee shop for afternoon tea, fabulous food, excellent service."
• "The coffee shop is great. Sells amazing food."

Cons:

• "Great garden centre but cafe very poor we both had lasagne with was still cold in the middle."
• "However we ordered the Hot Beef sandwich which turned out to be just pre-cooked sliced beef with gravy. It was very average."
• "Nice place, big extended eating area with plenty of seating. Food sparse but nice. My cake was dry and the cream was off."
• "Cafe food was poor quality and not really worth the prices charged."
• "The cafe is nice, however all types of coffee are the same, latte, cappuccino or flat white, just hot milk, nothing else to it."
• "Very disappointing service in the cafe."
• "Lovely garden centre, but won't be going to the cafe again, I ordered cheese and onion quiche with chips, the quiche had been put in the microwave and then left to go cold so was inedible and the chips were still white and barely warm."

Staff

Pros:

• "Staff were lovely and efficient."
• "Order staff were friendly, and it was brought to our table a little slow considering the cafe was at 50% seating capacity."
• "Staff very helpful and always happy to help, my new favourite place 😀."
• "The staff are friendly and always ready to answer questions."
• "The employees were friendly and very helpful giving advice on how to pick a plant."
• "The staff are friendly and there is a nice calm atmosphere."
• "The staff are very knowledgeable about the plants and are always happy to chat and offer advice."

Cons:

• "Absolutely terrible. I've been three times. 1st with immediate family, they missed my order but delivered all others."
• "Not allowed in without a mask even when you prove you are exempt. Staff rude and belittle customers."
• "Staff are not a happy bunch ... maybe this is down to overbearing management !!"
• "I am an 80 year old fit lady... They refused to help me putting the compost in my car I will not visit this nursery again !!!"
• "Although we did find them a bit pricey."
• "I love this garden centre but today I was upset by the lady behind the florist desk and her male colleague who sniggered."
• "Miserable snotty staff. Think they're a cut above everyone."

Accessibility

Pros:

• "It benefits me though because I am immunocompromised, and here I was able to sit apart from others."
• "Great choice, lovely cafe, plenty of parking."
• "There are plenty of parking spaces and there is somewhere to eat and drink while you shop for your garden."
• "The car parking is free, plentiful and even has a couple of electric car charging points which they've had for a few years."
• "Plenty of good parking and well laid out both inside & outside for disabled, elderly or people with push chairs etc."
• "Easy parking. Have extended outside eating area."
• "Lovely setting and very well stocked garden centre with ample parking."

Cons:

• "My only grumble, and this is nothing to do with the store itself, was the fact that they have only one disabled parking space."
• "You used to be able to park and walk with your dogs but now has signs posted everywhere for customers only."
• "Would have given 5 stars but what let's this place down is there are no wheelchair trolleys, the disabled have to struggle carrying dirty plants on their knees."
• "The member of staff wasn't very pleasant, as the lady I was with has dementia and took a while to choose what she wanted she seemed a bit impatient."
• "Treated like a fraud, I was interrogated by multiple staff, particularly an older man for not wearing a face mask."
• "Don't go here if you have allergies!"
• "Very disappointing afternoon tea!"