Cowell's Garden Centre Reviews Summary

Delivery & Ordering

Pros:

• "Within 48 hours of ordering it had been delivered in perfect condition with buds ready to open."
• "Great service ordered Sunday delivered Tuesday, great communication, plants packed well & received in good condition."
• "Phoned to order plants, can't believe they were next day delivery."
• "Ordered online. Delivery arrived immaculately packed and quickly. Beautiful, healthy plant and a generous size for a 7L pot, very competitively priced."
• "Plants delivered promptly and in excellent condition."
• "Fabulous service! Sitting shopping on Sunday morning and first thing Tuesday my plants arrived, excellently packed and in perfect condition."
• "Ordered a plant for a friend and it arrived the next day!"

Cons:

• "Not great for online sales."
• "Ordered Tuesday before 11am and order was not despatched the same day as advertised."
• "When it finally arrived a day late, I had been sent someone else’s order and they had been sent mine."
• "I had to return 12 Sempervivums because they were riddled with root mealy bugs."
• "Order lost by dpd,, Cowells immediately arranged for second plant to be sent out."

Customer Service

Pros:

• "Customer service is spot on and are always ready to resolve any issues."
• "The prices are very competitive and customer service is excellent and again exceeded my expectations."
• "Customer service was outstanding."
• "The customer service is always very good and Jack certainly went above and beyond to help."
• "Customer service is brilliant."
• "Fantastic products and excellent customer service."
• "Wonderful selection of plants online, customer service fantastic."

Cons:

• "Not the best customer service here."
• "Absolutely shocking customer service skills. Two of the workers at the tills completely ridiculed my partner."
• "Their customer service is quite frankly shocking and I wouldn’t and won’t recommend to anyone."
• "The way the manager Dylan was talking to me was extremely unfriendly, unhelpful."
• "We were also disappointed by the off hand attitude of some staff when we asked where the plants we wanted were located."
• "Staff on till who served us... was very rude and told not to touch the goods in our trolley until she had scanned them."
• "Staff have absolutely no clue what they are doing, I was told three different things by three separate people."

Product Quality

Pros:

• "The plants are good quality and well cared for while at the store."
• "Every plant looks healthy and beautiful and not at all expensive."
• "They are the best quality shrubs I've bought online, are now full of flower buds."
• "They were all lovely, healthy plants."
• "An incredible range of plants all in excellent condition."
• "Ordered an orchid as a gift which was delivered to a recipient in Norfolk. Arrived in perfect condition and is a healthy, beautiful specimen."
• "All plants were in good condition and package was recyclable and environmentally good."

Cons:

• "Sometimes the perennials are in big pots only..ie expensive and the ones in smaller pots don't have a great root system."
• "Hi so I got this and there are tiny worms in it before I've even put it in a pot? Is this just from the worm castings or is it a pest?"
• "Lovely plant and packaged well, however a few people have found these to be infested with mealy bugs!"
• "Rotten and dried roots, you can see that the plant has been heavily exploited."

Accessibility & Facilities

Pros:

• "Nice and flat so great for pushing a wheelchair around."
• "Wheelchair friendly all on one level. Public toilets and free carpark."
• "Plenty parking spaces, on the flat so easy access & dog friendly."
• "Close to airport. A1 and local pubs."

Cons:

• "Such a shame there is not a coffee shop or restaurant on site."
• "The only thing missing is a little cafe but there is a nice coffee van in the car park."
• "Toilets were closed when we visited, which was a bit awkward."
• "There is no way out of the store if you’re not buying anything because the exit route is completely blocked by customers waiting to pay."

Price & Value

Pros:

• "I sat in a beautiful covered garden bench that was nearly £200 cheaper than the garden centre further along."
• "Plus the gifts & ornaments are unusual, unique & a very reasonable price."
• "Very good prices."
• "Fantastic local family run garden centre. Reasonable prices."
• "Not the cheapest but not excessively expensive either. Well worth a visit."

Cons:

• "Such a selection does not come cheap, however, & the prices do tend to be a little on the hefty side."
• "Is a little bit more expensive than other garden centre but I think they are quality sound and with the extra couple of pounds."
• "Felt its slightly pricey."
• "I found it a bit expensive but obviously as it is in Ponteland area."