Cranstons Cumbrian Foodhall & Café Oswald’s Reviews Summary

Food Quality

Pros:

• "Fantastic breakfast!"
• "Cafe serving good quality and delicious food."
• "The food here is amazing."
• "Really great food, really great coffee."
• "Food was wonderful, service was phenomenal."
• "Great food, hard to beat."
• "Food freshly cooked and local."

Cons:

• "Food service was slow and the burger was OK but nothing to shout about."
• "Normally Cranston's is superb but just lately I have been disappointed by their salads... sometimes they don't look that fresh."
• "The sandwiches are a little dry."
• "Food was okay, we tried the avocado on toast and hash browns. Avocado on toast was good but very less portion for the price. Hash browns were a bit oily."
• "Rushed service. Slow food. Cold bacon over cooked on two dishes. Burnt toast on 2 dishes."
• "Nice shop, but disappointing loaf of garlic sourdough. It wasn't actually a proper sourdough and there was just a large blob of garlic in the middle, not pleasant."
• "The chips are not great."

Service

Pros:

• "Got seated quickly and ordered quickly."
• "Staff were very helpful, gave you enough time to study the menu before taking order."
• "Great service and atmosphere."
• "Efficient and pleasant service with excellent food."
• "The staff are always extremely pleasant."
• "Staff in food Hall chatty and friendly."
• "Staff efficient and friendly."

Cons:

• "Staff were very slow to serve."
• "Service normally ok but these young staff need trained better especially the girls."
• "Never again... the staff didn't care about the customers."
• "Service mediocre, tables short of sugars, condiments etc, and this was before lunchtime... poor show for what in my experience was a good eating place."
• "Staff attentiveness could be better as after finished main you usually need to go to counter to order anything extra."
• "Food just OK but on the expensive side for what we got. Slow service finished drinks before food had arrived."
• "When we visited on Sunday it was very disappointing... nobody came to take our order."

Price

Pros:

• "Great local food. The breakfast bun of 2 sausages, 2 slices of bacon plus a fried egg starts the day perfectly and at a very reasonable price."
• "Can be a little pricey but you certainly get what you pay for."
• "Good quality food - can be expensive but you get what you pay for."
• "Its a bit pricey but you get what you pay for."
• "Really good quality food at a reasonable price."
• "You get what you pay for though."
• "It is not cheap but it does offer good value for money."

Cons:

• "Extremely overpriced. £11 for a breakfast that was small and didn't even include the cup of tea."
• "£18 seemed excessive for a cooked breakfast, orange juice and coffee."
• "Cheese choice is good but quite expensive."
• "Really tasty food with great staff and clean in the cafe however ridiculously expensive."
• "Very pricey. £8+ for a Burger that was overcooked."
• "Overpriced for what it is. £7 for a roll and sausage is mental."
• "Had to queue for ages on a Sunday morning just to eat breakfast which cost £29 for two (2) people… very overpriced."

Ambiance & Cleanliness

Pros:

• "Great food hall and selection of fresh local produce. Worth a visit. Parking easy."
• "A light airy cafe above the Cranstons store."
• "The shop is wonderful, lots of space to keep your distance."
• "It's clean, airy and very well laid out."
• "Lovely restaurant upstairs which was offering the 50% diner discount scheme for Covid 19. Very safe and very well laid out."
• "Such a lovely little cafe. Quite small but well spaced so you don't feel as though you are crowded."
• "The café upstairs is clean, tidy and usually pretty busy."

Cons:

• "Place smelled dirty and in fact needs a good clean."
• "Hot counter looked liked no one cared, virtually nothing left at 1pm."
• "Leaving the car park is very confusing, takes round the back of the building and is poorly signposted."
• "I was stood at the hot stall and the signage above was thick with dust and grime this is above the food, the flies were having a field day in there. Absolutely disgusting."
• "To be honest, the Cranston's of today is not as good as it was a few years ago."
• "Very disappointed in the restaurant! We ordered two pulled ham sandwiches which when came were one slice of sourdough with some tomato relish and some 'pulled ham' with a bit of rocket on top."
• "The tills have been moved to the other end of the store I don't see the point why as you have to now walk through the store to get to the Caffe."

Product Range & Quality

Pros:

• "Vast collection of high quality local meat and meat already prepared for cooking."
• "Always has a large range of quality foods and a great place to pick up tasty bits and pieces."
• "Great quality products that have traceability and in the main they are locally sourced and produced."
• "Excellent high quality produce. Butchery particularly strong. Amazing range of meats."
• "Always top quality. Cumberland sausage a must."
• "Everything you need under one roof. Locally produced and wonderful customer service."
• "The food hall has some very high quality produce but it's rather expensive."

Cons:

• "Completely random placement of items, had to ask to find all the items I needed."
• "Tills were broken and could not pay by card."
• "Over priced on fruit and cakes."
• "Limited choice of sandwiches."
• "Menu has been changed and the selection is not good you can't even get a normal sandwich."
• "Unfortunately it was empty."
• "Not a large selection of fish it's a bit disappointing."