Esquires Coffee Ambleside Reviews Summary

Service

Pros:

• "The waiter here was really helpful after I accidentally ordered a normal sausage sandwich instead of veggie."
• "Me and friends were greeted very promptly and sat down quickly, which was great."
• "The service was quick and professional."
• "Staff are really friendly and the space is COVID friendly with partitions and social distancing plus track + trace and hand sanitizer on the door, felt very safe but comfortable and relaxed."
• "Service was friendly and attentive."
• "Service was pleasantly efficient and friendly."
• "We were greeted straight away by really smiley, happy staff and were given a table and menu's shortly after."

Cons:

• "Was seated and then left for approx 20mins whilst all other tables seated after us were served first."
• "Very unfriendly staff member serving on counter."
• "Front of house was rude and the manager even ruder."
• "Really rude staff who didn't take Gluten Free request well."
• "Slow and confusing service, talking over people doesn't make for good customer service and calling every woman lovely is condescending at best!"
• "Staff with attitude, ordered a tuna sweet corn sandwich for my daughter, it arrived with no sweetcorn."
• "Staff were totally disinterested & rude, all too busy talking amongst themselves to bother serving."

Food Quality

Pros:

• "Food is the best around, especially the breakfast."
• "Lemon Meringue pie was excellent, both in portion size and taste."
• "Delicious soup and ciabatta and chocolate cake to die for."
• "The 'full cumbrian' cooked breakfast which was generously portioned and absolutely delicious."
• "The food was excellent and generous proportions."
• "Good food and service with a good selection of hot and cold drinks of all sorts."
• "Food was good on both occasions I went."

Cons:

• "The sausages had been cooked for the minimal time possible, the skin still stringy and they just didn't look or taste particularly appealing."
• "Awful. Food is slow and mostly undercooked or under ripe (avocado)."
• "The bacon was over done, burnt and tough."
• "The full Cumbrian breakfast was a major disappointment."
• "Eggs Royale: Hollandaise more like a cheese betchemel sauce."
• "The scrambled eggs with pancakes was awful, really watery, bland eggs, so watery they made the pancakes soft and inedible."
• "The eggs tasted like plastic and were so watery to the point that my toast was so soggy."

Value for Money

Pros:

• "Prices are in line with the region and service is super."
• "Would highly recommend, well worth visiting."
• "Paid £17 for a tea, large hot chocolate, babycino, salted caramel brownie and a slice of pie. Felt it was good value for the location."
• "Quality coffee, Quality staff Bish bash bosh one of the best places to go for a brew, meet clients, do some work or watch the world go by!"
• "A great place at really good prices, especially compared to Grasmere which is quite expensive."
• "Everything we ordered was very good, a little expensive if I'm honest, but at least we all enjoyed the cakes and drinks we had."
• "Lovely sausage sandwich and toastie."

Cons:

• "Very overpriced - £4 for a coffee!"
• "£5.95 for a slice of Carrot cake seems a bit steep."
• "Paid £7.50 for a toastie which in the window is advertised as £5.95."
• "When the bill came, we had paid £21.25 for basically 2 drinks, 2 pieces of toast, some strambled egg and an oversized sausage bap."
• "For a Breakfast and Egg on Toast with a Coffee each cost us £42 which really got me."
• "To charge 85p for non-diary milk is now a rip off."
• "Two small milk shakes - £11."

Ambience and Cleanliness

Pros:

• "Liked the surroundings and free wifi."
• "The decor here is very clean and colourful giving a bright and open feel."
• "Lovely spacious cafe/restaurant with a mixture of seating along the windows too for people watching."
• "Great place for coffee and cakes. We didn't have a dog with us but loved the fact dogs could come in."
• "Also loved there were charging points and space to work at."
• "Very clean and friendly establishment, beautiful cakes very nicely presented, staff very polite as well as being highly trained on social distancing and procedure."
• "We really enjoyed the experience at Esquires the seating was well positioned so that you weren't overlooked by other diners."

Cons:

• "However, the place is tired, paint scratches on the walls, dish cloths on side tables, bottles of sauce stored behind the vacuum cleaner."
• "Looked better from the outside. Had high hopes but was more like a noisy greasy spoon inside."
• "Toilets are dirty and the locks on the doors come open."
• "Altogether a horrible environment."
• "Atmosphere not enjoyable because of excitable dogs then when they went. More arrived with different owners and dogs kept barking."
• "One table was covered in food and under the table of which some looked like sick!"
• "All we wanted was a quite chat over coffee. We arrived about 5pm on weekday. The establishment was reeking of cleaning fluid and bleach."

Customer Service

Pros:

• "Being recognised even after time has passed makes it a welcoming experience."
• "Friendly and helpful staff."
• "Been so many times, staff is always welcoming and warm."
• "Lovely and spacious coffee shop with fine food."
• "An amazing find, great food & coffee, smoothies or milkshakes."
• "Really nice, cosy coffee shop."
• "Its always clean and tidy and I'm never disappointed."

Cons:

• "Do not go there. This is a tourist trap."
• "Owner was the rudest man I have met."
• "Front of house was rude and the manager even ruder."
• "A bad experience for us so won't be going again.... need to improve massively Esquire !!!!!"
• "Good coffee but inconsistent customer service. I've been going to esquires regularly for a while but have decided to discontinue due to too many occurrences of bad/aggressive service."
• "Didn't realise this place was a chain and from this visit we won't be searching another one out any time soon!"
• "Please please do not go here, total rip off, and the food simply is not nice."