Pizzaholic Reviews Summary

Food Quality

Pros:

• "They now have a really extensive range of vegan and vegetarian options."
• "Their vegan donner kebabs are great, also a big fan of the tropical pizza with avocado, mango and pineapple and vegan ham, vegan hotdogs too."
• "A truly unique pizza experience. I had a jumbo size combo pizza with fresh toppings, thin crust, and the perfect amount of cheese / tomato paste."
• "The pizza was good, definitely delivered on the 'wow' factor, was cooked on time, and tasted fresh."
• "Absolutely amazing. The pizzas are fresh and well made. They've somehow managed to make it perfect."
• "Really nice pizzas."
• "Food is lovely when the order is right."

Cons:

• "Don't waste your time or money, the chicken burger I ordered was terrible."
• "Vile! I went in the shop last week and got a bolognese pizza, it went straight in the bin."
• "Worst pizza I've had in my life!!! Horrible tasted like lemon soap???"
• "hands down worst pizza I've had in a long time, stingy with every ingredient."
• "The WORST PIZZA! I ordered a chilli con carne; bolognese; and spicy beef pizza 18 inch pizza! there was hardly any meat on it! It was loaded with cheese and tiny sprinkles of minced beef! why do they not just call it a margarita! lesson learnt! don't waste your money ordering pizza from them!"
• "The worst pizza which I had till now. I took chicken tikka pizza and chicken tandoori both were worst and within 2 mins both pizza were cool."
• "Disgusting food used to be nice but now last time we ordered from here they put WAYYY too much oil and the pizza fell apart."

Customer Service

Pros:

• "One time I bought a pizza paid a certain amount and the guy behind the till called me back because he overcharged me during happy hour - I was impressed by the honesty and sincerity."
• "Customer service on the phone is outstanding."
• "Very attentive staff who will ring if there is any issues with your order."
• "Friendly staff and more than likely ordering again!! #heatonsbest"
• "The owner gave me free juice and garlic dip because I drove far."
• "Nice guy served me and my two friends after a long shift and lifted our spirits."
• "Delivery service was very quick and also the delivery driver was very friendly and polite."

Cons:

• "The worst take away ever, more than 2 hours waiting for the order and we only 10 minutes away, I called few times and last time someone reply and keep shouting and swearing then hanged up on me, what a customer service, never ever order from them again.. it was big mistake, my friend got even food poison last week from their pizza."
• "Never again ordered waited an hour and a half to have the delivery driver go to my neighbours house."
• "Absolutely disappointing. The order came after TWO HOURS!!"
• "Ordered £40 worth of food from here for my family. The order took over 2hrs to be delivered."
• "Very Poor service, a waste of your time and money!!!"
• "Owner tried to start a physical altercation after I'd reminded him of the order I placed over an hour ago."
• "Rang to offer constructive feedback and got fobbed off."

Delivery & Ordering Process

Pros:

• "Service is generally very good, fast to prepare and deliver."
• "If you want to spend your money with them try to do it by cash and always check your order before the delivery driver leaves."
• "Overall, they are probably the place me and my partner order from the most because there is always something new to try and the food quality and service is reliable."

Cons:

• "Ordered food through their app, wasn’t the easiest to use, and wouldn’t let us pay with three different cards."
• "It's a shame, this place used to be great and to be honest food isn't terrible but they just lie and forget items constantly."
• "Food took almost THREE hours to arrive."
• "Ordered a meal deal with a vegan pepperoni pizza and other food. The food arrived with cold chips and what looks to be a (hopefully) vegan bacon pizza."
• "Food was almost an hour late, when we called to enquire about the missing food after 30 minutes we were very curtly scolded by the person who answered the phone."
• "Delivery time was disappointing (Almost an hour and twenty minutes for one pizza through JustEat)."
• "I cancelled my food order and Pizzaholic didn't provide a refund. They are SCAMMER LIARS and I spent nearly 2 hours wages on nothing."

Value for Money

Pros:

• "Its not the highest quality food but it won't destroy your bank account."
• "The pizza was a huge size one and we struggled to carry it through the shop door, in the car and in our main door at home 😂."
• "My new pizza shop, friendly staff, reasonably priced pizza that taste fantastic."