"A brilliant service provided by knowledgeable staff who really go above and beyond."
"I found the service and advice second to none."
"We got support and professionalism at the highest level."
"I find them very organised and helpful."
"Always professional and friendly service, on top of being free."
"Once the mortgage had been applied for we were passed on to Rebekah the client relationship manager who took time to explain exactly what her role was as the process continued - she’s been very proactive communicating any changes and requirements from us with regular check-ins to inform us of progress so far."
"The people I dealt with clearly knew their business and were also helpful and friendly."
"I have used First Mortgage in the past, and this time it was no different."
Cons:
"My only critique is that communications and handovers between team members weren't always as clear as they could have been. At one point our point of contact left the company and we were handed over to someone else with no notice - we then had to repeat ourselves a couple of times when filling out forms etc..."
"I didn't get the impression that mortgages are actually the most important asset to the company and instead they focus on the payout they'd receive from referrals to insurance companies for signing you up for life insurance etc. My new advisor Ross, unsure if it was totally his fault, was very very pushy about life insurance, and spent most of my mortgage call trying to sell me cover which I'd stated multiple times I did not want."
Customer Support and Communication
Pros:
"They contact me well ahead of deals coming to an end to review new products and organise a mortgage switch."
"He’s been fully transparent throughout the process and been a pleasure to interact with."
"Always on hand to provide guidance and support with clear communication on the specifics."
"We got support and professionalism at the highest level. Ryan was a tremendous help in finding good insurance policies too."
"He managed to be so clear and transparent about the entire process explaining all the terminology and reducing jargon."
"Very professional and great service."
"I found his advice and guidance thoughtful and appropriate for our circumstances and had no issues arranging calls/ always got prompt response to any communications."
"I am coming to the end of my fixed term and Scott provided advice to help me secure a new mortgage at an affordable rate in the current financial climate."
Cons:
"My only critique is that communications and handovers between team members weren't always as clear as they could have been."
"At one point our point of contact left the company and we were handed over to someone else with no notice - we then had to repeat ourselves a couple of times when filling out forms etc..."
Expertise and Professionalism
Pros:
"A brilliant service provided by knowledgeable staff who really go above and beyond."
"We got support and professionalism at the highest level."
"They are completely free of charge and they also review your insurance protections."
"Both did fantastic job of explaining my options, taking me through the process step by step, and securing the best deal for me."
"He’s been fully transparent throughout the process and been a pleasure to interact with."
"The people I dealt with clearly knew their business and were also helpful and friendly."
"First mortgage have helped us with mortgage several times and had a great experience."
"I am a returning customer, and wouldn’t go anywhere else for mortgage advice."
Cons:
"I didn't get the impression that mortgages are actually the most important asset to the company and instead they focus on the payout they'd receive from referrals to insurance companies for signing you up for life insurance etc."
"This should not be happening and is totally exploiting a free scheme that many rely on for help."